Group 1 Volkswagen of Panama City

1st time buying a new car. Or at least one i am financing. I was in and out in with the car in about 2 hours. They didn't judge me for showing up in my work clothes and treated me with respect. The sales man that helped me was cool and laid back. Great experience and I love my new car. 10days ago

5-stars! Absolutely wonderful experience and professionalism here, I bought a car about two weeks ago and the experience I had at Volkswagen of Panama City was the best of the best. The atmosphere of this dealership is lovely, everyone I spoke with was very polite, patient, and wonderful. I can’t recommend this dealership enough, they’re very honest and down to earth! Raian was the salesman I was working with and he was able to pull up the CarFax on every vehicle I was interested in looking at along with him asking what I was looking for rather than trying to oversell me something that was way out of my budget. I never thought I’d step foot in any Volkswagen dealership and somehow I did and I haven’t regretted that decision since! The photo was taken after I got home.

I love how kind everyone is. My experience with any kind of maintenance from home to vehicles I have always been talked at and not to. Royce, Matt and Paula were very professional, and kind. While Royce explained on the phone to me that my vehicle may not be looked at on Saturday he did give me Matt and Roberts names to let them know Royce spoke to me and that they would try to get it done. My car was there for a short while and I received a call my car was ready to be picked up. Matt explained the part will take a while to arrive and they will call me when it arrives so we can get my car fixed. He assured me my vehicle was ok to drive. A video was sent of their inspection which was so great to receive. Paula was a pleasant woman who greeted me on my return. Robert greeted me with a smile

They tried their best to help me get financing for a vehicle and when I wasn't able to be approved they even helped me to get the insurance policy I had purchased for the vehicle I was going to buy canceled when i couldn't afford the down payment required. Thank you guys for trying to help me get mobile again. I appreciate your time.

We came here in hopes to trade in our 2016 Cadillac and purchase a BMW X3. Mark Mortimer was our salesperson and was fantastic to work with. He and the team gave us a fair deal on both ends of the transaction. There was no sales pitch, no pressure… just a conversation about what we were looking for and the negotiation. We will be coming back to Mark if we need anything in the future. Highly recommend this group.