Hallmark Hyundai Hendersonville

The service advisor Rodney and service manager Sam are terrible when it comes to customer service. My friends and I have purchased over 10 cars within a year from Hallmark Hyundai, and every time I bring one in for a complimentary oil change, I’m treated rudely. They don’t even bother to introduce themselves or greet you properly — no “Hi, I’m Rodney, your service advisor.” Instead, it’s an unfriendly “What does this car need?” The service manager is no better. He doesn’t shake hands, doesn’t smile, and acts like customers are a burden. I drove over 45 minutes to get here, and the experience was awful. Their attitude is cold and dismissive, as if you have to bring your car to them and have no other choice. For comparison, Beaman Toyota and North Nashville VW treat customers with respect

Mr. Ted was amazing. He not only catered to our needs but he listened to what I was saying to my husband and helped us find the right car that we both loved. The truck is filled with the things we both wanted. Make sure you ask for Mr. Ted when you stop in.

Rod Parkin is the sales person you need to talk with if you have questions about buying or just wanting to get information about a vehicle. He is not pushy or over aggressive with trying to sell you something . He’s not a gender focused man. He treated my wife with the same respect and kindness as he did me. Our experience with him has been of the upmost kindness and pleasure for my wife and I. We bought two cars from him when we were only there for one. He didn’t pretend to have all the answers but if he was uncertain of anything, he got the answer. Only bad thing he did was sell us two new cars because I’m sure it will be several years before we get rid of these. Call Rod or text him if you have any questions, you won’t be disappointed in it. Rod Parkin thanks for your continued supp

I recently purchased a Hyundai Tucson Limited Hybrid and had an excellent experience with the dealership. The exact color and configuration I wanted wasn’t available locally, Drew Thibodaux along with Joshua (FM) went above and beyond by locating the vehicle in another state and arranging to have it brought in for me. Drew T. made the entire process incredibly smooth and kept me updated the whole time. His professionalism, attention to detail, and commitment to customer service really stood out. If you’re looking for a dealership that truly works to get you exactly what you want, I highly recommend working with this team. I couldn’t be happier with my new Tucson and the service I received.

If you’re in the business for a new or used car ask for Sofia-she helped us trade in our 23 Palisade Calligraphy and got us in to a 26 Calligraphy Hybrid with ease. Negotiations were mostly painless lol and they met us where we needed them to, we would recommend her to anyone!