Hank's Auto Service

Review is strictly regarding towing. Hanks fully takes advantage of the cushy city of bethlehem contract it has and all the citizens that the city needs its services for. Operating with impunity , they are happy to rake the average unlucky driver over the coals, charging a full day impound fee for a few hours , tacking on extra labor then telling you they actually didn’t have to do any extra labor at all. Then chastise you over how you mishandled the situation of your car becoming disabled without even knowing the full circumstances. Heartless ruthless and purely profit driven - but when you have the government contract you just do and say what you want and keep raking in the guaranteed income until your contract runs out (hopefully soon). Merry Xmas Hank! Thanks for the reply there Hank

My car was towed on a Friday. Hanks was closed Saturday and Sunday, and thought Monday as well due to being a holiday. I was worried about the price and not being able to work. I received a call back early Monday morning from Robert who informed me that yes they were closed but he would wait for me to retrieve my car, and worked with me on the price which was a lot less than I anticipated. He was helpful, courteous, and I could tell he wasn’t just trying to get the most out of me like other tow companies I’ve dealt with in the past.

Robert is a wonderful person. I’m so glad god brought me to him. Robert I hope you see this message.

Only stopped in to clean out my totaled truck. Very nice man behind the counter that lent us tools in good faith that we had forgotten to bring along.

My local garage wasn't able to get me in for an oil change so, I used Hank's for the first time last week. Hank was so nice that I feel a bit bad leaving a negative review. I took my car in for an oil change and to have two headlights and a fog light changed. They had my car for three and a half hours. After three hours I finally told the mechanic that unfortunately, I had a funeral to attend and I needed my car back. I kept being told it would just be five more minutes but, another half hour passed. I would have also been more understanding of the long wait time if I had just dropped in but, I called and made an appointment. When I arrived that morning, no one had any idea I was coming and they didn't have the bulbs they needed for the car. I ended up having to tell them to forget the fog