Harbor Freight

I stopped by to purchase a water pump for one of my clients as last minute thing. I don’t usually shop at this store, but unfortunately, the experience was very disappointing. One employee kindly helped me find the pump, which I appreciated. However, at checkout, the cashier was very unpleasant no greeting, no smile, and an uncomfortable tone throughout the interaction. He didn’t say thank you or even have a good day; he simply handed me the receipt and that was it. Honestly, that kind of service makes me not want to come back. If I were a regular customer who needed to shop here often, this experience alone would push me away. I’m sharing this for management’s awareness this employee could use better customer service training, because interactions like this can easily cost you customers.

I was just there this past Saturday a few minutes before closing time. I was able to easily locate the item that I needed, but what stood out to me was when one of the associates kindly approached me and asked me if I needed help. I then explained to him I had found what I needed however, I was looking to see if there were other options. The associate was very knowledgeable. I will definitely be returning back whenever I need other tools/ supplies.

They refused to return the new equipment without explaining the reasons. I do not recommend buying equipment here and reading the policy of the agreement, the answering machine answers the support phone.

I definitely appreciate having Harbor Freight stores around California! They've saved me more than once when I've needed specific tools in a pinch. It's great knowing that if a piece of equipment breaks down on the job or I need an unusual item unexpectedly, I can usually run in and find it in stock. They offer a massive inventory, and their wide range of specialized or general-purpose tools means I can always quickly grab what I need to keep the project moving. The convenience and accessibility of their locations make them an invaluable spot for contractors and serious DIYers looking for a quick fix or a good deal. It’s a solid resource when you need tools right now.

Checked out with Alan today and he has great customer skills, I left the store with a smile on my face. He was really helpful and made me feel like I walked out with great value tools and great warranties on them. I hope every time I come here my experience is as enjoyable as today.