Harr Toyota Service & Parts Department

Although it was extremely busy the day of my appointment due to the blizzard that caused the service department to fit in many unscheduled appointments from earlier in the week, I was taken care of in a timely manner and given constant updates and positive suggestions by a friendly, caring, knowledgeable staff. I had an amazing experience and I will be returning in 2 weeks to follow up with an additional issue I brought to their attention that wasn't listed when I set up my appointment. The service department took the time to run diagnostics and after figuring out the problem, they ordered the part for me. I am thrilled with how quickly the team found a solution and got me on my way and when I return in 2 weeks, the part I need will be there waiting to be installed. This service depart

Brianna was able to help me leave the dealership in a much better mindset than when I arrived. I was frustrated to be in service, and she handled the circumstances with empathy and understanding. I had a time limit due to having to pick up my son, and my car was ready 30 minutes prior to my requested time. She made a big difference in my day. It was greatly appreciated.

Zach Corrente was excellent! He was very personable, explained what services they recommend on top of the 20k service and what the recall entailed that I was having done. He made sure to let me know how long I would be waiting and he was right on. He also started my car for me when he went out to remove the cover on the seat and floor mat. I highly recommend him!

My service advisor Derek provided one of the best customer service experiences I have had. He kept me informed, checked in with me frequently to offer food or an Uber ride if I needed to run errands. He had a sincerely caring approach. I felt valued. The waiting area is comfortable and offered a perfect spot for me to work while I waited. I appreciate that Harr offers many benefits to its customers, but I am deeply disappointed that Harr continues to use Chik Fil A, a company known for donating millions to anti-LGBTQ+ groups.

I had a great experience! Brianna took care everything and get me out earlier than expected. She fully explained absolutely every part of the process and actually made being there enjoyable. She recommended I grab a bite for lunch from the local Chick-fil-A, totally on the dealership and I really appreciate how much hard takes care of its customers. She really seemed to care about the fact that I had a good experience. Not only did I enjoy myself enough to return, but I referred three friends already!