Haselwood Chevrolet Buick GMC Service

Had warranty service on my Silverado EV at Haselwood Chevy when the battery preheater failed. Tim and the service team were great. Picture of the vehicle just because I'm enjoying it and appreciate the team for keeping it running smoothly 🙂

I have been a customer of Haselwood Chevrolet for a little over a year and have consistently experienced exceptional service. I have always felt valued and well cared for, which is why this recent visit was particularly disappointing. During my latest appointment for routine maintenance, the sales department informed me that two of my tires had nails in them. I expected to have time to review that information and determine next steps. Instead, as soon as I returned to my vehicle, a service employee was attempting to adjust something while repeatedly referencing sensors. The explanation was unclear, and I was told the sensors could not be adjusted or programmed. Immediately thereafter, warning lights illuminated indicating maintenance was required at once. The communication was confusing a

The mobile service van and two technician showed up to my residence on schedule on time and prepared with everything they needed to do the work. I thoroughly appreciated this having a very busy schedule and working alternate hours than most 9-to-5 jobs. Having the mobile service available is a huge benefit and something I will definitely be using again. They were kind, clean professional, and kept me in the loop every step of the way as the progress. Of repairs was happening I truly appreciate their professionalism and their ability to support my abnormal schedule. I highly recommend the service to anybody with automotive needs and will definitely be using them again in the future absolutely outstanding.

I got 4 things serviced. Told them about my rear passenger turn signal not working: That I replaced the light bulb twice and it didn’t work. I told them how it had to be the harness. I got a diagnosis on my cooling system. They couldn’t troubleshoot the turn signal without paying $190 for a separate diagnosis. And in the end they also needed me to pay 90 dollars to replace a 10 dollar bulb before they can do further troubleshooting. They don’t have good ethics when it comes to their process in finding simple issues. I got the thermostat changed, My differential seal fixed, an oil leak fixed And cleaned the engine. I know I should’ve taken it to a different shop but I’m not from around the area so I trusted the dealership. In the end I found a better mechanic in the area that knows how to t

Amazing Service had my vehicle towed in because it wouldn’t start. The rescheduled my appt for the next day, Tim called me asked me what was going on explained it to him, got me into a rental. Then knew what the problem was the next day. And immediately ordered the part and had it fixed within 4 days. Tim was amazing and super helpful. Thankful to him and the tech that helped me get my vehicle fixed.