Hawaii Collision Center

We took our car into Hawaii Collision Repair in June. They were happy to get us on their schedule for September. They asked for full payment up front and told us that they would contact our claim rep and get the bid from the insurance company. When we called back in September, not only did they not remember us to take our car in to repair, they did not contact the rep to get parts ordered. After leaving at least 5 messages and more than 25 unanswered phone calls, we went into the office and asked for our money back. They just handed us the original check we gave them and said nothing. Our car has not been in service now for 8 months and they left us high and dry! While this seems to be typical service for many companies on the big island, there was no apology or attempt to make anything

I went in as suggested by my insurance company. upon me going into the business I was greeted by a rude guy. I was showing him my insurance card and he claimed that I was up in his face and got mad and ripped up the paper he was filling out. don't recommend going here. terrible customer service.

I checked three collision businesses for fixing my car that had been in an accident. One said they were to busy to make an estimate, another said I needed an appointment to get an estimate. Hawaiian Collision Center immediately looked at my car, Made an estimate for the insurance, and did the repairs in a very short amount of time. They went the extra mile by cleaning the car when finished. I highly recommend Hawaiian Collision Center for auto collision work!

i took my vehicle in about 4 years ago and keep on referring people to this place. even 4 years after they fixed my car, my friends thank me for the referral! although i hope not to be a repeat customer for obvious reasons, I would be more than comfortable with the quality of work provided. they work very closely with insurance adjusters too!

Poor communication and misleading estimate process. I made it clear we just wanted an estimate to decide if we were going to file a claim. They suggested we schedule the work anyway since they're booked out several weeks. What they didn't say was that by doing so, we were authorizing them to charge our insurance. Sketchy! That's not the way to get our business. I only found out when we got an email from Geico saying payment had been sent. We had to cancel the payment. On top of this, I had to call them 4 times to get them on the phone. We'll go elsewhere to a shop we can trust.