Hawthorne Auto Lab

My daughter slid on black ice and hit a curb which damaged the steering on her Kia EV6. The dealer quote was honestly shocking. I brought it to Hawthorne Auto Lab and spoke with Paul Adler. Paul diagnosed it properly and it needed the rrack and pinion replaced which is what the dealer told me. However Paul did it for about half of what the dealer wanted! The car now drives exactly the way it was before the accident. The steering feels normal again and everything is back the way it was. On top of that, one of the wheels was deeply gashed from the impact. Paul had it refinished and it looks just like brand new. Seriously would never know it was damaged. If you want someone honest who knows what they’re doing and won’t hammer you on price, go see Paul at Hawthorne Auto Lab! Thank you Paul!!

I had a fantastic experience with Hawthorne Auto Lab! The team was professional, knowledgeable, and clearly takes great pride in their work. From start to finish, the process was smooth and transparent -- they explained everything clearly, kept me updated, and delivered results that exceeded expectations. My vehicle looks and performs better than ever. It's refreshing to find a shop that combines genuine customer care with top-tier craftsmanship. Highly recommend Hawthorne Auto Lab to anyone who values quality, honesty, and attention to detail!

Great service. Able to do a repair for us for much cheaper than the dealership. They were able to finish in only a couple days and even followed up later to make sure everything was ok. Would def recommend using them in the future

I have been going to Hawthorne Auto Lab for 4 years and never had a problem. However, last November they changed my front tires and brakes. I paid for Mopar parts which are not cheap. A couple months ago, the brakes started squeaking so i had them check on it. They said that everything looks great and the brakes are fine. But they were still squeaking. I had my work mechanic check my brakes and the pads were completely used. I only drove with these pads for 17K miles and they should have not been used up so fast. (normal usage is 30K to 70K miles). We have 4 cars that we take there for regular oil changes and mechanical issues, but we are not going back anymore.

Paul and the crew at Hawthorne Auto Lab are the best. I brought in a 2016 328i to have work done to the engine, the attention to detail and communication made me feel comfortable. I appreciate the time they put in to get me back on the road quickly. Thank you guys! I highly recommend.