Hendrick Kia Service of Cary

Cary, NC · Auto body shop

Rating
3.8/5
★★★★☆ 3.8
Reviews
20
Rank in Cary
#133
of 172 shops
City Percentile
14%
rating percentile
Address
Hendrick Kia Service of Cary, 90 Mackenan Dr, Cary, NC 27511
Phone
(984) 243-2490
Website
www.hendrickkia.com/service/schedule-service/?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
Status
Opens soon · 7:30 AM

Hendrick Kia Service of Cary is an auto shop located in Cary, NC. It is one of 172 auto shops listed in Cary. Its 3.8-star rating is slightly below the Cary city average of 4.4 stars. There is 1 photo associated with this location.

About Hendrick Kia Service of Cary

Whether you need extensive car maintenance in Wake County or Chatham County or you’re looking for an oil change, drivers trust that Hendrick Kia of Cary is their one-stop shop! Our online scheduler makes it easy to book Kia service! Our Kia service... More

Hours

Saturday7 AM–6 PM

Customer Reviews

★☆☆☆☆ 1.0 Yusuf Celikbag · Jan 2026

I brought my Carnival to this Kia service center in December for routine maintenance. They performed an oil change and tire rotation. In January, I got a nail in one of the tires and took the car to a local tire shop. They told me the tires were in very poor condition, with almost no tread left, and needed immediate replacement. They also noticed what appeared to be an oil leak. I then brought the car back to Kia for inspection. I was told there was no oil leak and that some oil had simply been spilled during the oil change. They also acknowledged that the tires should have been recommended for replacement. This is where the issue lies: during the December visit, the tires were rotated. The technicians clearly saw the condition of the tires and said nothing. No recommendation, no warnin

★☆☆☆☆ 1.0 Nicole McCarthy · Dec 2025

Updated to add that they didnt even fix the issue. The noise is still occurring. The service at Hendrick Kia is awful. They need to really improve their communication because of they need to keep your car overnight or for a few days, you will NOT hear from them unless you call for an update. Even then, you may not get an update! I was gaslit that there was no issue with my car because they didnt hear the noise I was hearing. This is for my Niro hybrid. Sent me home and kept my car to try to see if they could hear it. They never heard it. I kept hearing it and took a video for proof and sent it to the service advisor I was working with. He said to bring it back, so I did. They said "it sounds like the noise a hybrid makes'.... I said "absolutely not, this is NOT normal. It sounded like a f

★★★★★ 5.0 ashante H · Mar 2026

Amber is amazing! She helped me resolve an issue that another dealership created. She communicated efficiently through the whole process.

★☆☆☆☆ 1.0 Juman Takeddin · Jan 2026

A month after motor oil change we thought there's an oil leak, turns out oil was spilled during the service. Also the local tire shop recommended new tires and they did not pick that up during maintenance, and when we asked they said yes it needs new tires we should have mentioned it?

★★☆☆☆ 2.0 Anthony Swenson · Nov 2025

Our car has had a multiple step repair and on the first couple repairs the customer service rep Blake did a great job. He's the only reason this is 2 starts instead of 1. But this most recent time with someone else was horrible. We were told the repair on our shocks would only take a couple hours so I waited at the dealership cause I live about an hour away. The repair, which I dropped off at 0810, took OVER 8 HOURS! I wasted an entire day with little to no updates and having to buy lunch, that I could have driven home and done literally anything else than sit in their waiting area. The only thing they did to even try to compensate was a few car wash (which was canceled out by having to buy lunch) and filling my half full gas tank. HORRIBLE.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Auto body shopAuto brokerAuto parts storeAuto repair shopCar accessories storeCar dealerCar repair and maintenance serviceTire shop

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.