Hendrick Kia Service of Cary

I brought my Carnival to this Kia service center in December for routine maintenance. They performed an oil change and tire rotation. In January, I got a nail in one of the tires and took the car to a local tire shop. They told me the tires were in very poor condition, with almost no tread left, and needed immediate replacement. They also noticed what appeared to be an oil leak. I then brought the car back to Kia for inspection. I was told there was no oil leak and that some oil had simply been spilled during the oil change. They also acknowledged that the tires should have been recommended for replacement. This is where the issue lies: during the December visit, the tires were rotated. The technicians clearly saw the condition of the tires and said nothing. No recommendation, no warnin

Updated to add that they didnt even fix the issue. The noise is still occurring. The service at Hendrick Kia is awful. They need to really improve their communication because of they need to keep your car overnight or for a few days, you will NOT hear from them unless you call for an update. Even then, you may not get an update! I was gaslit that there was no issue with my car because they didnt hear the noise I was hearing. This is for my Niro hybrid. Sent me home and kept my car to try to see if they could hear it. They never heard it. I kept hearing it and took a video for proof and sent it to the service advisor I was working with. He said to bring it back, so I did. They said "it sounds like the noise a hybrid makes'.... I said "absolutely not, this is NOT normal. It sounded like a f

Amber is amazing! She helped me resolve an issue that another dealership created. She communicated efficiently through the whole process.

A month after motor oil change we thought there's an oil leak, turns out oil was spilled during the service. Also the local tire shop recommended new tires and they did not pick that up during maintenance, and when we asked they said yes it needs new tires we should have mentioned it?

Our car has had a multiple step repair and on the first couple repairs the customer service rep Blake did a great job. He's the only reason this is 2 starts instead of 1. But this most recent time with someone else was horrible. We were told the repair on our shocks would only take a couple hours so I waited at the dealership cause I live about an hour away. The repair, which I dropped off at 0810, took OVER 8 HOURS! I wasted an entire day with little to no updates and having to buy lunch, that I could have driven home and done literally anything else than sit in their waiting area. The only thing they did to even try to compensate was a few car wash (which was canceled out by having to buy lunch) and filling my half full gas tank. HORRIBLE.