Hendrick Preowned of Cary

I love my truck but am so disappointed in Rick Hendrick used cars in Cary, Nc. My dealers David Pino and Patrick Woodrum and the manager Gary Devan. I purchased a vehicle and after returning home realized the weather tech was missing from the back seat. Thinking it was an honest mistake which happened when they were cleaning out my new truck I called… I was told: *call tomorrow around noon to speak with David. I was then told: * dealer David Pino no longer works there but Patrick Woodrum will check with the manager and call me back. I have made multiple calls and have concluded they STOLE my WeatherTech!! Unbelievable!! Avoid this dealership, unfortunately they are untrustworthy!! So disappointed in Rick Hendrick!

We purchased a vehicle here and had a great experience! Aaron was attentive to what we were looking for, very thorough and incredibly professional. We left very satisfied with a car we love. Mustafa topped off our great experience and was very easy to work with! All in all, the customer service can’t be beat, and we will be back for our next car.

Excellent buying and service experience! I couldn’t be happier with my experience buying my first car at Hendrick, especially with the incredible help from Gary. I’m not a car expert—I just needed something economical that fit my budget. From the moment I walked in, Gary took the time to understand my needs and worked with me to find the perfect car. Not only did I drive off with a car the same day, but Gary also helped me customize it by adding essential features like a blind spot monitor and a backup camera. Even after finalizing the deal, they went above and beyond—addressing a small dent, a windshield chip, and a dashboard warning light at no extra cost. The level of service and care I received made this experience truly stress-free and enjoyable. I’m beyond grateful to Gary and the

I had a disappointing experience with the finance manager, Daniel Saenz, during my recent car purchase. Although my parents and I were given an agreed-upon price, he repeatedly returned with higher totals and kept trying to force a warranty/protection plan on us despite us clearly declining multiple times. This was misleading and created unnecessary pressure. He also made an unprofessional remark towards my mother. Two days after I placed my down payment, he harassed me with calls, a voicemail, and a text demanding payment, even though we explained to him at the dealership that the remaining balance had not yet cleared with my bank. We later found he had added an oil change plan to the paperwork anyway, increasing the total which had to be corrected. This behavior does not represent this

Unfortunately, a male Hendrick representative who does not work at Hendrick Cary but does work for another Hendrick automotive group was driving extremely reckless almost causing an accident. I was initially driving in front of him. However, he decided to speed in the ONCOMING lane to get in front of me. He almost caused an accident by doing so. I noticed that he was driving a Cadillac and drove it into the Hendrix Cary automotive shop. I reported the reckless driving to the manager who was apologetic and respectful. However, the reckless driver did not apologize. Instead, he said out loud while walking out of the shop, “I don’t even work here”! I was later told by the manager that he does not work for Hendrick Cary but does work for another Hendrick shop. The reckless driver should be ash