Henry's Wrecker Service - Car Towing & Heavy Duty Recovery

I feel compelled to write my review on the Falls Church page as well after seeing multiple comments from the company profile on other reviews saying that they always follow guidelines. This is completely untrue. The only reason I’m giving 2 stars and not 1 is because they refunded me the drop fee I paid for the tow operator, Ahmed, to unclip my car. This was also escalated to security, property management, and World Market corporate, all of whom confirmed the Henry’s tow was in the wrong. While it’s been one month since the incident, I still have a sense of fear that someone is watching me every time I go to Kingstowne shopping center. Original experience: I was inside World Market for 5–8 minutes to pickup my large furniture items. I had my hazards on and was parked at a curb with no ap

They damaged my car and ignored my calls! This towing company completely broke my fender line while towing my car. I’ve tried calling the manager multiple times, but they never answer or call back. I took photos showing the damage right after the tow. This is unprofessional and unacceptable — they need to take responsibility and fix what they broke. Be careful if you ever have to deal with them.

Towed my undriveable car after I was in an accident (called by FFX County Police). I was kinda spaced out due to my air bags exploding around me; tow truck driver was very kind and professional which was a big help. The next day I arranged sale of my car as junk; the folks at Henry’s were very busy but took good care of me when I called and came to their Merrifield lot to retrieve and turn my vehicle over to the buyer’s tow. The desk operator was uber nice and professionally got me settled. Other folks nice too - even gave me some help when I had the wrong tool to remove my rear plate. The pickup driver was late and no one hassled me for being in the way (I probably deserved it!). Prices seemed to be set by FFX County Police, and I noticed capital and expenses to execute this work must

I got towed at a plaza at 12:44AM where there are businesses open at 2AM and I was a patron at one of those businesses. My vehicle was towed, and they explained to me that the property security team called them in. I then asked if they can provide the information to contact the property management's security team and would not provide any information on how to contact them besides the name of the property management that they are contracted with. They said contact "Baby Management" over the phone, which is not enough information to be able to reach out and figure out the situation. They got defensive when I called them out the fact they do indeed have the information, but refused to provide it to me for some reason. After failing to receive this information, they hung up. This is very poor

David is amazing. I was in a bad spot. I was moving and I am a single dad of a 4 year old. I rented a uhaul to try to move quickly. While inside the driver took the truck, with my wallet, keys, money, etc in it. The previous person wouldn't let me in the truck to get my stuff, and wasnt being that helpful actually kind of rude. David was a breath of fresh air. I told him how my car electrical fried and my 4 year old was at home sick with the flu, and I needed a car. He politely gave me a card to an auction, and just overall was great. He didn't need to let me in because I found another id, but he made the usual crappy "towed" experience not so bad, and actually pleasant. I also spoke to a guy from the tech support department out front. He was also amazing 👏 👏 👏 👏.