Herb Chambers BMW of Boston Service Center

•Kirill is an absolutely excellent advisor, my recent experience was absolutely phenomenal. That young man is going places!! He is very communicative, very well-informed, and has an excellent attitude towards customer service. (Much friendlier and easier to work with than my prior advisor, Jorell, who was quite dismissive) •Tommy is an absolutely excellent BMW technician as well. He's passionate about the brand and owns many BMWs himself. He was willing to talk through the issues with me, take me on rides-alongs, and advocate with shop foreman to ensure all options were tried prior to committing to expensive part replenishments. This dealership fixed an issue that other dealerships were unable to even diagnose. Other dealerships in the Herb Chambers network should takes notes of these gu

New to Boston but a 30 year BMW owner… Herb Chambers lives up to its reputation for great service. A light came on my dash and I heard brake squealing even though I had them replaced at the BMW dealership in Texas 4 months ago… my service advisor James was very kind, professional and listened to my concerns. He kept me informed throughout the day and helped me prioritize required service so not to break my pockets. That made me trust him and the service at this dealership. They also did a complimentary wash ( it wasn’t as great as I usually expected of BMW, and they pulled my car up and said it’s out front…. Usually someone is there at pickup to put you in your car and walk you thru everything at pickup)…. Maybe it was late in the day but that’s the service excellence level I’ve come to e

I had rear break pads replaced yesterday, but when I on the way to home, the break light was on again, I’m not sure what happened, so I went back in next day. They told me the break sensor has problem, they fixed for me, but I found two scratches after I got my car, both can see the paint off. I love this place even there is one next to my house, I always go this store, not sure what happened this time, feel little bit disappointed.

Unfortunately this is the second time that I have been disappointed with the service department at Herb Chambers Mini. The first was back in March of 2025 when I went in for an oil change (that I had made an appointment for) and waited for 5 hours. There was an apology from the service manager but I felt as though it was not made right with any discounts or future complimentary services. Five hours for an oil change is just unacceptable. Then this past weekend I went in for 4 new tires and an oil change. Upon pick up of my car, once I had paid, I waited over 35 minutes for an associate to bring my car down from its service. I had to ask 2 different people to radio over to get my car. During this entire time I was waiting, I checked the app connected to my Mini and nobody was working on i

Mark and the service team at Herb Chambers Mini are unparalleled! There’s a reason I’m willing to take my car back to the dealer year in year out, car after car. They’re honest, kind, and I really feel like they give me guidance in my best interest.