Herb's Auto

Bought a 2014 Kia Rio earlier this year and it didn't last, same day I purchased it needed a new engine. Once I got it back months later it needed another engine due to them giving me a used engine through the warranty. Horrible car buying experience especially since I paid them cash for it, and I was hoping that they would treat a paying customer that bought the car out right with a little more decency.

I went with my father on a Sunday. We were greeted warmly and helped promptly. I am very happy with my purchase and just wanted to say thank you to the staff.

DO NOT WASTE YOUR TIME! We had a scheduled appointment to view and test drive a vehicle. Since a vehicle is a large purchase we brought our family mechanic along with us to make the best decision financially and for the safety of our children. The entire time we were looking over the vehicle we were being rushed saying “this one’s good, you don’t have to look over it.” As we were still looking over the car Pete backed the car up and rudely hollered “are you interested or not, I have customers waiting who actually want to buy a car today.” There were absolutely no customers in sight, Pete needs to work on his customer service skills to say the least. The sad part is if the test drive went well we were planning to purchase the car today, but we’ll keep our money for somewhere with some human

DO NOT BUY FROM THIS DEALER! In July, we bought a 2013 wrangler from this dealer with a 3rd party loan. The SAME DAY I brought it home, it wouldn't start, AND WE FOUND multiple nails in the spare tire! I called them, they wanted me to risk driving it on the interstate to bring it back to them! Then they had it towed back up, where they then had it for an entire week without telling us anything they found, what they were doing to our vehicle. No communication at all! 2 weeks later, they finally "fixed it" and replaced a sensor, which we found out later they broke upon installing! They took it to a shop they use for inspections, and i also called, and the owner told me they hated dealing with them because all their cars are broke. Anyways, they brought it back to us with a passed inspection

Everyone was helpful. Paperwork was done correctly and quickly. Pete was wonderful. He answered all my questions and was willing to work with me on the price. All in all a good experience..