Hertz Car Rental - Arlington - Peach Street

Vanessa has been extremely helpful and patience to provide the support I needed. She take time to help me to understand the rental details, provide advise and extremely friendly. Kudos to Venessa and great work. Will return for the excellent services! Cheers!

Everyone at this location was nice and professional. Renting a car here through my insurance was easy, quick, and seamless. They even picked me up at the body shop where my car was being fixed, approximately 8 mi away. I rented a Polestar 2, an electric car. The car was clean and free of damage. They walked me through how to drive it, since I've never driven electric car before. Very fun vehicle, very zippy! Picking up the car took 5 minutes, returning the car took 5 minutes. Zero complaints! The only negative I have to say is my insurance's website tried really hard to screw up my reservation. It picked a distant location and a car that was unavailable (I will leave a separate review for State Farm that's not so glowing). This has nothing to do with Hertz. and both the original location,

This place is horrible. Went in this morning to pick up our Tahoe/yukon that we had reserved since the 20th. We were not acknowledged until after a previous customer had rented a Tesla only to be told it had some damage to it and that literally while he was checking out the card in machine the guy says oh I’m sorry it’s been rented. I was like wow! Then after the manager are whoever he was finished with that guy he answers a call on his cell like we was not sitting here patiently waiting. Finally, he acknowledges us once I say out loud I hope we don’t get canceled sitting here waiting. And oh was I right, they didn’t have a Tahoe are Yukon but they had a rogue. Dude if I wanted a 5 passenger car I would have rented it. Then he had the nerve to say he called and left a voicemail on my fianc

Returned a car to this location. I had a $100 voucher (that I received at the Atlanta airport because we had to wait 2.5 hours for the car we “reserved”) to use at the Hertz in Lebanon, TN. Remarkably, the guy there literally couldn’t figure out how to redeem the voucher when we rented there yesterday, so I just had to hold onto it. Vanessa helped me redeem it when I returned the car this morning. She was wonderful and so was her manager, Aaron. I really appreciated their help and wouldn’t hesitate to rent a car from them in the future.

DO NOT GO HERE!!!!! I repeat, do not go to this Hertz!!! A few days before my trip, I scheduled a rental car online and got the confirmation for pick up. The day of, I get to the rental car location to pick up my reserved vehicle only to have the gentleman shrug his shoulders and tell me that they do not have any vehicles available. I was shocked and then started asking if there was something I could do, another location I can go to, and with a nonchalant attitude, he told me THERE IS NOTHING I CAN DO. I seen the other customers in the lobby on the phone but thought maybe they were walk-ins. I was planning to get on the road to be at my best friend’s wedding. After him telling me that all of their locations are out of vehicles, I requested to speak with his manager, and he told me that he