Hertz Car Rental - Aspen - Aspen Pitkin County Airport (ASE)

I just picked up at Herrz in Aspen and it was flawless. Last year not so great and I had switched to Sixt. I tried Hertz today and Lulu was on it and I happily watched as the Sixt line never moved !

Jesse was amazing! He went above and beyond to help me get a car in Aspen when I really needed it. He made the whole process so easy and stress-free, and was incredibly kind and professional. Truly the best experience I’ve had with Hertz. Thank you, Jesse!

Never again. Jesse at Aspen airport was rude and unaccommodating. They rented us a car for our trip to Aspen. Upon arrival we filled the car up literally across the street from the airport before immediately returning the car to Hertz. They proceeded to charge us for gas stating that the car was not full. Could not have possibly been fuller. Whatever, we let that slide. Then when we went to pick up the rental for the return trip which was booked well in advance they refused to rent to the on our debit card that we used to get here and make all accommodations. Absolute mess leaving us scrambling to get home.

Returned car @ Aspen airport because windshield was cracked. Manager requested photos which we provided. Photos had date stamped within minutes of us getting the car proving the damage was there but the manager falsified the report claiming we did not provide photos. Our experience was terrible at Aspen airport with Hetrz. Beware!

I was not given the car I rented-they gave me a smaller one and it did not work. There were several standard SUV’s in the Hertz rental lot both the night I picked up and 14 hours later.