Hertz Car Rental - Athens Chevrolet Hle

Today was my first time ever using Hertz. I hit a deer earlier in the day and my insurance agent jumped through hoops to get me situated at the start of this Labor Day weekend with a tow, a repair shop, and a rental car reservation. I was contacted by Enterprise later in the day to say that they could not get me into anything until Tuesday due to the holiday bookings. (My fear realized.) Extremely disappointed, I hung up and I called Hertz extremely last minute on a UGA first game of the year - Labor Day combination weekend and Hertz had a car available that fit my needs. I was willing to pay for the rental, but after I explained my situation Hertz rep Amber explained to me that I could have my insurance reservation moved to them and not have to pay anything. Amber really put my mind at ea

Great service experience. Picked me up at the car repair shop in a timely manner and had me out of the office in 10 minutes with my vehicle. Very friendly and dependable employees in the office.

I'm certain you can relate. I loathe having my car repaired, and loathe having to rent a car while it's being fixed. That said, my experience with Hertz at its Athens Chevrolet location (4110 Atlanta Highway) was - against all odds - extremely pleasant. Thank you Debra Wood, Senior Service Rep, for being kind, efficient, welcoming and understanding of this stressed-out customer. :-)

Great experience. Very helpful and friendly staff. Was in and out with my rental without any issues and quickly.

This is the worst car rental I’ve ever experienced. Someone else’s insurance was paying for my rental while my car was in the shop, so I was expecting to be accommodated. They gave me the worst car I’ve ever seen that tossed me around the cabin and was significantly worse than the car I had. They’re apparently supposed to match the value of your car so this was already unacceptable. After I filled up the tank and drove it there, they charged me 15$ for less than 1/8 of the tank being missing just for driving there. Stay away from this hertz, horrible customer service, the office is musty and depressing, the selection of cars is limited and horrible, staff is not friendly, and they nickel And dime you for everything they can, even when insurance “covers it”. I would rather walk than rent a