Hertz Car Rental - Dodge City Municipal Airport

First vehicle we got had a flat the next day, mind you we only drove it home and parked it. When we called them to ask if we could get another vehicle or if they could come fix it, they told us " oh you don't have a tire inflator? then proceeded to tell us to take it to the dealership to get it fixed. No one had time to take it to get it fixed. People work and have things to do. It's their responsibility to make sure their rentals are working properly. They sent over a worker to inflate the tire and we ended up taking the vehicle back. The second car they gave us was dirty. It had coffee stains as if someone had spilled it and not cleaned it up. Secondly, it had a lot of trash under the passenger seat and car was dusty. They charged me a deposit which to this day i have not gotten back. I

Thank you Hertz rental Dodge city and Hutchinson KS. Unfortunately we had car problems outside of Hutchinson KS so we contacted Willie Milo in the Dodge city location. He quickly helped us out and reached out to the Hutchinson location and with in 45 minutes they had us a vehicle and we were back on our way home.

Very pleased with my experience at this Hertz. Will definitely be back for another rental in the near future! Thank you!

A bad experience in Dodge City. My company leases over 500 vehicles from Hertz. I had never seen anything like it. The person at the airport told me as soon as I arrived that he had no cars to rent. I told him I had rented it online and he told me he didn't have any left. I told him again that I had rented it. He told me again no...without knowing my name!!! I showed him my passport and he kept saying no. I showed him my reservation and that's when he came to his senses. Shouldn't that be the first thing I should have looked at? A shame. I will make a formal claim.

Terrible!!! No one was there during business hours and it was obvious they didn't care. The lady working for the airport called someone from Hertz and he just said he couldn't help us. My friend had called the day before to try to reserve a car and the person she spoke with said that wasn't necessary to do ahead of time and to come in anyday between 8a-5p to get a rental. We were there on a Wed at 3p and no one was working 😠 I only gave 1 star because 0 stars was not an option