Hertz Car Rental - Fairport - Fairport Road Hle

Wow... Just wow.... I didn't even rent a vehicle with this company because I requested a rental at my appointment time but was rudely scoffed at and told that's my problem and that their Ohio corporate office doesn't know how to schedule appointments right and that He's the only one working there. Dude was a miserable person. I dodged a HUGE bullet cancelling my appointment. STAY FAR AWAY

This experience went from good to bad really quickly. I booked a car for pick up at 9:00 AM last week and arrived punctually. When I arrived, the car wasn’t ready yet and the staff member I was speaking to (who was very friendly, I must add) assured me that my car would be ready shortly. I ended up waiting for about a half an hour until they finally told me that my car was ready. I went out to have a look around it and the worker told me that the driver’s seat was a little bit wet considering that he had just washed it and that he’ll leave some towels in the car that I can sit on. From his description, I figured that it wouldn’t be a problem and that there was only minor wetness, thanked him and put my bags in the car to start on my way. Immediately as I sat down on the seat, wetness star

Please READ ENTIRE REVIEW Great place to pickup and drop off. Carly is wonderful to work with and always has everything in order. "Girl Boss" First Class Customer Service. Updated 11/22/2021 - Once again Carly was stellar in making my rental experience A+++++. By far the best customer service of any Hertz location. Updated 2/25/22 - I have reduced my former 5 Star review down to a 1 Star. The branch management has changed hands and the new onsite manager is sub par. Very poor customer skills and provides incorrect information. The branch manager fails to realize that they represent a brand and needs some positive training to reinforce the brand identity. I will continue to use Hertz in the future, but will be cautious before renting from this location again.

I rarely write negative reviews, but I hope this saves someone the headache I went through. My insurance company arranged a rental at this Hertz location after someone rear-ended my car. From start to finish, it was one of the most frustrating experiences I’ve ever had. When I first arrived, the car I was promised wasn’t available. I don’t mind driving any car—as long as it’s fully covered by insurance. However, the employee insisted I pay $30 in taxes, claiming insurance wouldn’t cover them. Needing a car that night, I reluctantly paid. The next day, I called my insurance company and learned she was wrong—insurance does cover taxes. Three days later, I called to switch to a smaller vehicle to stay within insurance coverage. The employee said it was available and I told her I’d be there

Oh my gosh it was pouring rain and one young employee running the whole show . Car was spotless . I think she / he even detailed the Chevy blazer. Then upon my return I had minutes to get over to amtrack had an important meeting in NYC I ofcours was running late and ordered my Uber to amtrack station as I'm pulling into the satellite hertz location. There was a customer picking up a rental and I actually apologetically interrupted them as my Uber pulled up to ask if I could just leave key and car. She didn't get mad and I apologized to the person she was waiting on. Here's the kicker she must have worked on expeditiously closing out my ticket. And I know this because my Amex was credited back the hold hertz placed . It's more then worth the few extra miles to head to that location Thanks