Hertz Car Rental - North Canton - Akron-canton Airport (CAK)

Only two stars because it got me to my hometown to see my family. This my second time renting from hertz and only reason I did because enterprise was sold out in Springfield, MO. This car had a horrible smell, the seats were stain, and it was hair in the vehicle. I’m big on cleanliness and hertz did not meet my expectation. Oh also the maintenance service light was on, meaning they don’t maintenance their vehicles like they should. The best thing about the rental was the fact I got another 47.5 miles per gallon. I drove from Springfield, MO to Akron, OH. It did its job but I felt icky the whole 12-13 hr drive. Hertz need to do better. Far as drop off, it was easy peasy at the airport. You just pull up, drop car, and drop key inside in box on counter before opening and after hours.

The vehicle reeked of cigarette smoke the moment my son and I got into the car after receiving the keys. I’m unsure how a vehicle with such a strong smoke odor was released without any attempt to mitigate the smell (e.g., deodorizer or freshener). In addition, the vehicle did not include a snow or ice scraper, which is concerning given that the weather forecast for the duration of my rental was a winter storm warning in Northeast Ohio. These are basic safety items that should be standard for rentals in winter conditions. Finally, the tire pressure was below the recommended minimum PSI. Shortly after leaving the airport and entering I-76, we received an alert that the rear tires were at 28 PSI, instructing us to pull over and add air. I wanted to share these concerns, as they impacted bo

I rated 1 because there is no zero. While at the airport, the employee who rented the car to me at Hertz at Akron Canton Airport, Ohio, was careless and handed me a vehicle that smelled terrible, had visible exterior scratches, and was dirty inside—clearly not inspected or properly prepared before being given to a customer. After returning the vehicle, I was wrongfully accused of causing damage that was already present at the time of pickup. I followed Hertz’s own process and took photos using the link they sent me to document the car’s condition, yet now I am being told they “cannot find” those photos while still attempting to charge me. At this point, it genuinely feels like I was set up from the beginning—given a damaged, dirty vehicle and then later blamed for issues that clearly ex

I made a reservation and prepaid for it with Hertz a couple of weeks ago. Today when I showed up to rent the car, I was told that they didn't have any cars. I was 7th in line to get a car. They are supposed to call me when a car becomes available. 8 hours later they are closed and I still have no car. I turned down work in order to be able to visit a friend. So not only am I out the money I paid for the car, but also out 2 weeks of work that I turned down in order to make this visit that now isn't happening. I spoke with someone at Avis and they too were out of cars. What is going on with the terrible management at these rental car companies???? Update: Hertz sent me an email stating that they will reimburse me for the rental. I did end up getting a car from them the next day.

I would give zero stars if it was possible. I returned the car on time and in fact, at least 30 minutes to 45 minutes early, and the attendant told me I was good to go. Because I am so responsible, I even went into the airport at Canton Akron And stood in line and told the desk attendant what I was just told and asked him for a receipt and he said I didn’t need one that I was good to go. One day and two hours later, I get a receipt for an additional charge for two days. I spent three hours on the phone and on email trying to get a hold of someone that I could refute the charges with and all I got was that you rented it on Priceline so I had to work it out with them. How would Priceline know that I returned the car on time? I was telling my friend about this experience and she told me the e