Hertz Car Rental - Portland - Warren Avenue

I needed to talk to a person. The phone options only directed me to the website. There was no option to hold for a person. So, I pressed “0” several times, whereupon some businesses will say “please hold for assistance” or some such response. Not with Hertz...... the response I got was “Good-bye” and then a disconnect. That’s ok Hertz. I have money and I will never try to give Hertz my business again. :)

Left us stranded at the start of our trip. Terrible rental company and branch management. Booked a car 2+ months prior to arrival with intention of driving 6+ hours round trip for a wedding while on vacation as well. Ubered from the airport, waited for over 15 minutes for the only employee to finish giving away the last vehicle in the very small lot. The employee finally came up to us and asked us why we where there, and after telling him our name, he said "Oh, I was going to call you..." They then went on to say theres no vehicles and 2 other people showed up that day before us so they get one first. This was the first and last time we will book a vehicle with any hertz, we were left paying almost double to get the last vehicle enterprise had left, which they gave at a discount consider

Rented in Portland Maine. Managers special rental was not in same class as reservation. Attendant was friendly & accommodating. Car interior & exterior was dirty & obviously not cleaned. I would rate it a solid 3 out of 5. For their overpriced rental Hertz doesn’t measure up at this location

Arrived around 11AM on Thursday after taking a 10 minute Uber ride from the airport, and was quickly checked in and provided a vehicle. Our booking was for a small sedan, however we were provided a small SUV (Nissan Rogue). We didn't need the extra space and would have rather had better gas mileage with the sedan, but not a big deal for us. Car ran well and was relatively clean (steering wheel was a bit tacky). Checkout process was just as smooth as check in. At less than half the price of the airport Hertz, I will have to give my experience 5 stars.

Best customer service at a rental car company to date. The entire team were great and we appreciated how kind and friendly they were.