Hertz Car Rental - Saint Augustine - Northeast Florida Regional Airport (UST)

I highly recommend not using Hertz. I rented a vehicle one-way and the agent at the pickup location in Falls Church Virginia provided a vehicle with a large scratch on it. The agent told me they had noted the damage already. When I dropped off the vehicle, there was no record of the damage, and now Hertz is trying to hold me accountable. I made a video of the existing damage prior to receiving the vehicle. Additionally, I had to return the vehicle after hours in Saint Augustine Florida, and I used the key drop box. I was charged an extra day even though I returned the vehicle before it was due. Not only do the agents at Hertz lack integrity, but they will also try to charge you for any extra amount possible.

I was running a bit late en-route to pick up the rental vehicle at St. Augustine airport (past the closing time that day). Derek with the Herz counter reached out by phone and arranged everything such that I was able to still get a vehicle that weekend to continue on the next leg of my journey. Thank you for your patience! As on my last trip, the rental from this location was reliable and nice to drive.

Highly recommend this Hertz location! Matt provided excellent customer service — he was friendly, knowledgeable, and genuinely helpful. He walked me through the process, set clear expectations, and made sure I was comfortable with everything before I left. Overall a smooth and great experience.

Rented here recently mark Mathew whatever his name was some customers get treated differently asked him to explain how you are pending the payments and charging again later sending my account into the negative I closely monitored my account and seen when and what they charge and after pending goes back to your card (some of them) !! So he told me 2 different numbers I will be charge after a second time I called back for him to explain where is my deposit doing back to me or you guys going to take it so some how from a 250 deposit I’m only getting 152 and after whatever charges he did put my account back in negative so I received nothing.from the time he took the money first day for deposit and days rented nothing came back on my card so they start piling up all your charges and charging yo

I live locally and rented a car for a one way to Jax airport. Devin could not have been nicer or more thoughtful. I accidentally booked the wrong date but he got me taken care of, helped me get my baby settled in the car, and reminded me to just get some gas that day so I wouldn’t have to mess with it at the airport. Can’t say enough good things. Thanks again.