Hertz Car Rental - Saint Paul - E Kellogg Boulevard

I returned my rental and received a clean return receipt showing the vehicle had been inspected and checked in with no damage. Over an hour later, an employee contacted me claiming new damage that was not present at return and was not documented during the official inspection. Extremely concerning to be blamed for something discovered long after Hertz accepted the vehicle back into their possession. The fact that they would not review the cameras is even more alarming. This location needs better accountability and transparency with their damage procedures. Please make sure to take pictures before you return your vehicle, especially at this location. I’ve spent a lot of money here throughout the years, but I’ll never be back and cannot recommend to anyone to come here.

Don’t do any business with these clowns. Was trying to purchase a car (2023 Nissan Rogue SV that was right out of recall) through their Rent2Buy program. I wanted to get as much information from one of the guys (not Rafael, he was polite) at the office and prepared a list of questions to ask before leaving with the car, but not only did he not know anything he was also condescending and declined to sit down with me to discuss everything, saying “we can talk on our way to the car” while almost jogging to it and giving me attitude for daring to want to be informed. Once I started my rental, immediately indicators of issues with transmission sensors started popping up (“Check shift lever position”). I mentioned that to the purchasing department, which by the way is in Illinois (Why was the

I tried to buy a car through the rent to buy program. Salesperson constantly forced incorrect paperwork telling me I had to sign it and that she would fix it later. Of course this is illegal. Then I found out car loan was already processed without my approval. Don't know if this is due to Hertz or Wells Fargo but the fact that the paperwork was forced on me makes me believe the salesperson knew this was done and wrong. I will never deal with Hertz again.

If you enjoy deseptive prices and loathsome employees this is the rental car location for you! Both at pick up and drop of I have never in my life been treated with such a dismissive and disinterested attitude by an adult let along one in their 60s. I didn't ask you to work here but as I am literally taking part in paying you by using Hertz the literal and very least you can do is be plesent and courteous. But clearly that is far to much to be asked of the person that happened to help us each time.

I am deeply dissatisfied with the experience. Our reservation was incorrect, and despite the app indicating availability, we were informed that no cars were available. The agent independently secured a car for us, incurring an additional $100 in charges due to this unauthorized action. Upon inspecting the vehicle, we discovered that it was in poor condition, heavily soiled, and extensively scratched. When we raised this issue with the attendant, their response was dismissive, advising us to simply take photographs and leave.