Hertz Car Rental - Torrance - Hawthorne Boulevard

Julio at Hertz in Torrance went above and beyond for us. He stayed late two separate times to help us figure out a complicated rental through our insurance. Most people would’ve clocked out and called it a day, but not Julio. He was kind, patient, understanding, and treated us like real people instead of just another customer. You can tell he genuinely cares about helping others and takes pride in what he does. Truly one of those rare people who make a stressful situation feel easy. Would give him 10/5 stars if I could. Give this man a raise. Couldn’t recommend him more!

The reason I have a good respect for Hertz is 100% because of how well Rafael treated my son and I. Our car was in the shop and Rafael (from location: 18409 Hawthorne Blvd, Torrence, CA 90504) understood our concerns and really worked with us to make our experience outstanding. We appreciated his kindness. Thank you

Very small rental, very small selection of cars. If you're looking for a sedan go elsewhere, as all they have are suvs. I reserved a sedan.It was not available. I ended up returning the car and going with a different rental company. Also almost no staffing at that location in the car I did get was not clean. I had the car for a total of ninety minutes before I returned it. I was in a hurry to get to an appointment or I would not have taken the vehicle. They said they could get me a sedan, but then one of the people called around and said none of their early locations had them. The manager said he would try. But there were no guarantees, and i had a very limited time window in which to exchange the car and pick up a sedan. Also, their collision waiver policy is by calendar day, rather than

If there is 0 I will give them 0 ,don't even deserve one star, they deserve 0 star. I made a reservaition before two days of the day I picked up the car, and when I went to the locaition to pick up the car ,the worker their we don't have a car for you, after I told him I will call Hertz and AAA, since I am a member with Triple A, he went to the room and cme back and said we found a car for you he gave me a key not an automatic Key, and said their the grey Nissan, without even going with me checking the car the Milage the scraches the fillth inside and outside the car, went by myself took a video and couldn't say anything more since I had to drive to Riverside to my client , I called next day ,they told me I have to go to the locaition and discuse it with them, I wouldn't go since the way t

They are Ok, my complaint is if you rent a Car at 4pm for example, they will set your return back time at 12pm instead of giving you the 24 hour period you are supposed to get which cuts off what you pay for, yet they want full pay. Unfair Business practices of which is not good. Hertz has a good reputation with me. I’m just more disappointed with the unfair return time. The Manager was Ok, at first I felt he was rude until I talked to him more. He seemed to be better.