Hertz Car Rental - Weymouth - Washington Street

Rick from the Weymouth location was AWFUL !!! i’m not really sure if he was having an emotional morning or what was going on But he definitely had some personal issues he needed to work on maybe take a personal day or something and figure that out. I called and spoke to him over the phone and he was not helpful at all. At one point, I told him to cancel everything and hung up the phone and he repeatedly called me back, looking for confrontation. It was very strange. Rick, you need to find yourself another job. I really don’t think this job is for you. I’ve been renting with hertz for years and never had any issues But until you guys make this right, I will be taking my business elsewhere :)

I have never experienced such blatant discrimination and disrespect from a business in my life, but my experience at Hertz in Weymouth, MA was absolutely unacceptable and needs immediate attention from Hertz corporate leadership. From the moment I arrived, the employee treated me differently because of my appearance and race. I showed up earlier than my reservation time, before the employee even arrived, and was left standing outside in the rain for over 20 minutes. When he finally showed up, instead of greeting me or apologizing, he accused me of “trying to get into vehicles” and then accused me again of “recording him,” even though my phone was completely dead. Despite my reservation, he told me they gave my vehicle away 30 minutes BEFORE my scheduled pickup time because they “lock the

Horrible experience. I called over and over all morning to let them know I would be a couple hours late to pick up my car and no one answered. At one point I let it ring for 6 straight minutes and no one picked up. I tried again and again but got no answer. When I arrived Rick was a complete jerk to me from the second I walked in the door. He told me he gave my car to another location and blamed me for not coming on time repeatedly when I explained multiple times I tried calling and no one answered. He said the phone just rings and rings all day so they don’t answer! Seriously? It’s not like I just didn’t show up. When I asked why they didn’t call me if they were going to give my car away he snapped at me and said “why should we call you???” I asked why he was being so rude to me and he in

OH HELL NO!!! I booked through Expedia. He checked me out with a completely different reservation, and charged me nearly $800 that he assured would come right off. Then told me how my very active reservation was cancelled. Only to then try and rebook me at $150 extra. Expedia refunded what I already paid thankfully. I was informed of how they are commission-based, so they will often cancel out a booking to trick you into rebooking with them at a higher rate!!!! Waste of time and money! SCAM LIKELY! WILL NEVER BE BACK! BEWARE OF THIS SHADY BUSINESS!!!!!

If I could give zero stars, I would. My experience picking up a rental from Hertz was a complete and utter nightmare. The wait time was truly staggering—I stood in line for nearly an hour and a half, only to watch the agent struggle with the system, taking an agonizing amount of time just to log in and process the person ahead of me. The inefficiency here is mind-boggling, showing a complete lack of regard for the customer's time. When I finally reached the counter, the person at the front desk was not only shockingly rude but also displayed openly racist behavior towards me and other customers waiting. Their attitude was dismissive, hostile, and completely unprofessional. They should not be working in customer service, or frankly, anywhere dealing with the public. This wasn't just poor se