Hertz Car Rental - Woodbridge - Hampton Inn

My boyfriend and I had an extremely disappointing experience with Hertz due to the unprofessional behavior of the location’s manager and very poor communication. We rented a vehicle that we only needed through Sunday, but were told the only option for return was to use their Sunday lockbox, since the location was closed. We followed their instructions and returned the car as directed. A blizzard hit Sunday into Monday — after we had already dropped off the car and no longer had possession of it. On Monday, we called the location to confirm they received the vehicle but could not reach anyone. Tuesday morning, we received a bill for the correct rental amount. Then later that same day, we were suddenly charged an additional $500. When we called to speak with a supervisor, we were told the

Hertz let me reserve cars they didn’t have, then threatened me with $160 in “no show” fees for vehicles that were never available. Full Review: Hertz let me make reservations for vehicles that were not even available. For the first reservation, I was told I’d be put on standby, so I booked a smaller vehicle instead. Nobody called to say it wasn’t available, so I went to the location—only to be told again I’d be put on standby for the second vehicle. After leaving, I got a call from Hertz saying I’d be charged an $80 “no show fee” for each reservation ($160 total) if I didn’t cancel. I called Hertz and was told I had to cancel through the third party I booked with. I did that, then called Hertz back, only to be told I still had to contact corporate to avoid being charged. When I called co

Fraud Alert This Hertz franchise is an absolute scam operation, and the owner is a FRAUD. Stay far, far away from this place. I reserved a one-way minivan online to take my daughter back to college in Tennessee. Two days before pickup, they suddenly called saying no minivans available but offered a Ford Explorer instead. I agreed ONLY if it was a 7-passenger with enough storage. When I showed up, they hit me with complete nonsense: “The Knoxville airport doesn’t allow drop-offs here.” Excuse me? I’ve rented one-ways and dropped off at Knoxville plenty of times! Then came the kicker: they FORCED me into paying a ridiculous $750 “upgrade fee” just to return the vehicle in Knoxville, something I NEVER agreed to when booking online. This is bait-and-switch fraud, plain and simple. They back yo

Hertz, Woodbridge was a great overall experience. Good customer service, a clean, nice-sized SUV with plenty of cargo space for a long trip, and ease of extending the trip via the portal, plus an easy return experience.

I booked a Manager's special "EV" for 11-17-2025 and prepaid for the vehicle in advance on 11-16-2025. When I got to the Woodbridge, NJ/Hampton Inn branch on 11/17 to pick up the vehicle. While in the process of signing the rental agreement the agent informs me that it would be $5 extra per day because the veichle is a electric vehicle. I informed the agent that is a hidden fee that was not declosed to me online when I booked the veichle and prepaid in advance. The agent and her manager could not explain when questioned why the hidden fee was not disclosed online prior to me making the advance payment. So fast forward. When I got the vehicle it was one bar from full. I drove the vehicle for about 25 miles and the next day I needed charging. I took the vehicle on 11/18/2025 to an EVgo which