Hertz

Hertz is the most disgusting company I’ve ever encountered. My first encounter was with my friends in Hawaii where we waited in the longest line that didn’t move for almost an hour. Thankfully my friend who made the reservation is anal and made a secondary reservation so we were saved by Enterprise. My friend has boycotted Hertz ever since. This time, I ended up with Hertz due to booking with Priceline. Biggest mistake of my trip. After getting in after two flights, I had to take a bus to terminal one since the light rail was down. Then I had to take the escalator all the way to 4th floor since they were closing the first floor counter. They refused to rent to me after putting a $500 hold on my debit card (and then wanted even more money). I have never heard of such a scam. Now I’m tryi

Wow, just wow. Worst experience ever. I made a reservation months in advance. Hertz sent me an email to check-in online before my flight, which I tried to do, but the process would not complete. So, we land at 430, make it to the hertz counter by 455 and the line is super long and THEY ONLY HAVE 1 PERSON WORKING! He was very nice and patient. I noticed a different hertz sign pointing a different way, so my wife stood in line while I checked it out. Followed the signs to the in garage checkout counter, there was nobody in line here. I asked the "lady" behind the counter and she said she couldn't help me because it's for gold members only. I said there's nobody here and the other line is eternity long. TOO Bad. Then I said, well I'll just sign up to be a gold member then, and she said first

Poor service. Show up late from a delayed flight and walk all the way to Hertz T2 to find out I have to turn all away around and go all the way to T1 because they don’t serve T2 late in the evening. No notice or message in advance so spent the whole evening running around trying to get my rental.

News flash: Hertz customer service is still very bad, All across the country. Aside from myself, I saw two other customers become very irate in the 20 minute span we were waiting in line. Hertz apparently has some kind of class or caste system where if you wait in line for 20 minutes at the gold counter but you are not a gold member, then they send you to the main line to wait even longer.

Car was the usual Hertz rental (good). Be advised, the 5-star and President's Circle are not available at Terminal 2, along with less than friendly/professional service. You pay airport car rental rates at Terminal 2, but get Hertz Local Edition (HLE) Standards of service. First time renting at Terminal 2. So disappointed. I'll take the train over to Terminal 1 next time.