Highland Street Services

On my way to NYC from Methuen, MA, my Power Steering Hose and Serpentine were both damaged, I had to park by a Hotel in Worcester, MA. I stayed the night at the Hotel and the next day I walked to this auto repair shop, I took my car to them. They ordered my Power Steering Hose and worked on my Ford the next day, they successfully fixed both the Hose and the Serpentine belt. I appreciate them working on it, they did a great job, it was quite pricey however they did get the job done, and I appreciate them for it. I would recommend them.

These people are seriously dishonest. I strongly recommend that you avoid using their services. First of all, no one usually charges for an initial inspection or evaluation, but they did without informing me clearly beforehand. They were also very unprofessional and seemed inexperienced. Not only did they fail to fix the problem, but they charged me $400 for replacing the wrong parts. This felt like a complete scam. On top of that, their behavior was unstable and disrespectful. Use their services at your own risk. Honestly stay away from here!

STAY AWAY!!!! I spoke to multiple people there about getting my aftermarket muffler replaced with a stock one. I gave them a muffler for them to bolt on and asked for a quote. I was quoted $95 ($20 more than i was quoted at Phil's Auto Repair on Chandler St) and they were about to do it until i told him i was just shopping quotes. Life gets in the way, and a month later i come back to them (because Phil was on vacation) and they say they remember me and tell me to drop it off. A few days later i drop it off for that and and an oil change that happened to be due at the same time, and when i'm come back to pick up the car, the muffler is still there. They claimed when i told them "to do the muffler" (after being told they remembered me) they didn't see the muffler in the back seat and though

Went here twice because of gas issues, both times they were very helpful and speedy.

Horrible, dishonest people and terrible work. My college student daughter side swiped a pole when she slid on ice in a parking lot. She went here in desperation to see if they could help fix the damage. They said sure, so she naively left the car. She came back to find that they banged out the dents and then used satin black spray paint from a can to paint over it (see photos). When she asked about that, they shrugged and said "we didn't have a matching color." They then proceeded to take $80 from her. What awful people they are to take advantage of my daughter. They should be ashamed, but I doubt that they are. I'm filing a BBB report on them.