Holiday Birch Heights

My mother has lived here for over 6 years now, and I visit her frequently. The place is always clean, the staff is extremely friendly and helpful. With the recent updates to the common areas it has become brighter and more cheerful. I am very happy that my mother has adapted to living here and hope that she can continue to live here for more years. Also the Manager allowed us to throw a surprise party for my mother in the activity room.

The food is above par from our local cooking in former house....more healthy and ample amounts....salads w/every lunch and soup w/every dinner. Breakfast offers abundant choices and is the best meal of the day....this writer's opinion. Love our apt. Thought I'd miss the big house on Lake Winnepesaukee, but have not. Lifestyle definitely different, but we adjusted right away. Lots to keep you busy. My cat even loves it here in Derry, NH. Affordable compared to other sites we searched for a year. Highly recommended.

The facility is extremely clean and bright with designated areas for activities such as crafting, bingo, exercise, movie nights, religious services, dining, corn hole, jig saw puzzling, choral group, etc. The staff treats everyone - residents and family of residents - like family. They know you by name when you walk into the lobby. The management staff is accessible and responsive. My family member has been at this facility for 9 months and loves it. She is so excited to participate in indoor activities as well as the many coordinated external field trips / activities.

At the age of 83yrs. and having lived in my own home for over 28 years the decision to have to sell my home and move into independent living facility was very difficult. Having visited a number of facilities and not too happy for a number of reasons, I was referred to Birch Heights by my realtor/friend. It was the best visit (virtual) I had and all aspects that were important to me (location, atmosphere, what is included in monthly charge, etc.). I made the decision "sight unseen" and have been very happy that I did. All staff that I have interacted with (administration, facilities management, housekeeping) are very friendly and most accommodating. Activities are well prepared including in-house activities and outings. I recommend giving Birch Heights a serious consideration when l

Many things have changed in the 8 years that I have lived here and not for the good. The activities used to be on the back of the daily menus which served us well for reminders. During snow storms the staff would clear off our cars and move them for us. Before the renovations we had prints of the classic artwork up and down every hall in beautiful wooded frames. Now it is all abstract modern art in cheap frames. The new carpeting that was installed in strips is not staying adheard to floor, where we have so many walkers and wheel chairs this was not a well thought out plan. Although I like all the staff, I feel they are all over worked, need more support, the staff quantity minimum needs to be increased along with there rates of pay. Considering our yearly rental increase, this should eas