Honda of Valley Stream Service

I don't know how to describe my words how greatly I am for the services I have been receiving from Honda service at Valley Stream. To Mr. Alex Marcel, big shoutout to you on your way of dealing with the situation like it wasn't hard work at all you always make it looks that simple for you and the costumer, i give you credit for your generosity, help and time consuming. Generally I will continue work along with Honda Service at Valley Streams for there great works. Thank you everyone. God bless 🙏

I had a great experience with this dealership from start to finish. The staff was professional, welcoming, and genuinely focused on providing excellent customer service. Everything was handled efficiently, and I never felt pressured at any point. I would especially like to recognize the service advisor, Briyanna Jones, who did a great job communicating clearly, answering all my questions, and keeping me updated throughout the process. Their honesty and attention to detail made the entire experience stress-free and reassuring.

My service rep Alex Marcel was excellent. He was very thorough and took time to explain every detailed with regards to the necessary repairs for my car. Also, he assisted me with my application for Sunbit. Marcel was personable, professional and very knowledgeable. My visit was successful because of his input and I am very happy.

Very disappointing experience at Honda Valley Stream. Before authorizing service, I confirmed with staff and management that everything discussed would be completed for the quoted price. I was assured it was included. When I returned, some services were not performed — yet I was still required to pay in full. Service Advisor Alex Marcel and an assistant manager acknowledged the issue and agreed the remaining work should be completed or a refund issued. However, Service Manager Willie Mejia overruled his own staff, refused to correct the situation, and was rude and dismissive during the interaction. I was told my vehicle would not be released unless I paid the full amount. The lack of accountability and professionalism from management was unacceptable. I would advise others to get every

I had a great experience. Mark was very friendly and helpful and explained things well. I did not feel pressured at all to have anything done. He even looked up my records from an other Honda dealer since this was my first time here. The waiting room was comfortable, the coffee is phenomenal, the wait was reasonable and my car is running like a dream Rec