Horizon Smog

The absolute worst passive aggressive front desk employee I’ve ever encountered, which is disheartening given that I’ve smogged multiple vehicles here in the past. I hate to downrate any local business, and if you look at my reviews, you’ll see that is not something I do. I’ve used this shop previously and happily so. Unfortunately, the smug arrogance I encountered today while trying to bring my mother in law’s vehicle in for a smog means I will not be coming back. At this point, that feeling is likely mutual, as things unnecessarily escalated and I ended up letting him know (in no uncertain terms) what he could do with himself. I was not looking for a confrontation, but this kid clearly was. For context, I stopped in around 1:30 p.m. There was a sign on the door that read, “Went to Lun

I called ahead as I was in a hurry and they said they didn't have a very long wait. I came into the office, gave my paperwork and parked my car where they told me to and waited in my car. After I waited 30 minutes I couldn't understand what was happening. I look at their front door and it says gone to lunch!!! They still had my paperwork inside their shop! I go in to get my paperwork and the guy tells me I can't be in there when the technician's at lunch. I got my paperwork and moved on to a better customer service business. Basically they just forgot about me in the parking lot after taking my paperwork.

Friendly fast and pleasant experience. I stopped in close to closing time and they took me in. There were 4 ppl ahead of me. Very nice. TY Horizon.

After doing some research online and seeing the reviews. I decided to give this place a go. However, it was not as described. Upon arrival in their office, no one greeted me. When a tech finally came into the office, he just gave me a dead stare... no hi, no nothing like as if he was waiting for me to greet him and tell him why I'm there. 🤨🤨🤨. I then told him I wanted to get a smog done and was emailed a discount coupon I was SUPPOSED to be able to use but he didnt even acknowledge it and just said, all of our smog are 68 out the door. Thinking to myself, Um... ok? So what's all this email thing for? "THEY'RE ALL FALSE ADVERTISEMENTS?!" Anywho, to make matters worse, I waited for over 45 mins with them having just 1 customer ahead of me (who was there ALREADY for who knows how long). NOT 1

Tried to get a smog done these last two days, no luck. Their hours state, they close at 5:30 pm! I arrived yesterday (29 Apr) at 5:15pm, so.....I kinda get it (maybe). I returned today and arrived at 4:30pm, same thing, gentleman in the tie said he couldn’t take me in. WHAT THE?!!! Even the customer that was already sitting in there informed the gentleman that their hours state 5:30pm closing time! Anyway....customer service BLOWS. I had an auto repair shop before and kept my hours. Customer came 1st to me. If, customer arrived after my closing time, different story. Anyway....