Hurd Auto Mall Auto Parts

I can’t believe I gave a car dealer a 5 star review but I got to admit they earned it. Thomas Johnston was a terrific salesman, up front and no bull type of gentleman,( I have never said that about any salesman before). The best part about Hurd is the no haggle pricing….PERIOD!!!! Thank you Hurd it was by far the greatest car buying experience ever!!!

Tyler in service is always professional and courteous with an attention to detail. Always goes above and beyond to make sure the job is done right. I had a serious issue with my truck. He along with tech Lane were able to troubleshoot and resolve my issue quickly and showed me exactly what needed to be done. These two employees have exceptional customer service skills and were able to explain repairs in an easy to understand way.. definitely will return for service in the future and have referred several people because of the exceptional experiences.

Very clean, courteous, and organized. Made an appointment for my truck and it was taken in right away. It was in for a standard oil, lube, and filter and changed the cabin and air filters, and rotated the tires. The only small complaint I had was that even after making an appointment, it took well over an hour for it to be completed, but it was busy that day.

Very unprofessional, will leave you hanging for days with no information regarding the progress or diagnosis of your vehicle. I have brought my car back 5 times due to the check engine light being on, each time being ensured that there will be no further issue. I recently got charged $588 on a repair for a part that was only $70. Over $500 of it was in labor. Do not go here, they like to steal your money

Can't believe it. However its true, my most recent visit was a 5 star experience. That has really boosted their rating since my earlier experiences with the sales side... Service dept... Paul, Tyler, Steve(Mechanic) do a great job.