Hyacinth Collision Center

This is my first time here!! New Owners are doing an amazing job! Nick and Elijah helped me through the entire process and everything went smooth. When I went to pick up my car, Elijah did a complete double check and made sure I was happy with everything. My vehicle looks great and I got back on the road in a timely manner. I was referred by a friend and am pleased with the outcome. Thank you!

I was suggested HCC by my Progressive Ins. Adj., Brent called me to arrange towing for my vehicle. I went by shop to sign paperwork and then was taken outside for a walk-around of my car, the your guy told me insurance wasn't going to cover most of the damages to my car from the dump truck hitting me. I called the insurance adjuster and left a message saying I didn't want HCC to do the work, the adjuster calls me a few days later stating that HCC tore my car down and weren't fixing it, and I needed to find somewhere to take it. No other car repair would touch it The adjuster calls and says HCC agrees to finish the repairs. 2 weeks later I'm called to pick up my car and half the work isn't done and what is done is horrible. The invoice stated a new wheel and time for repairs but repairs we

Zero stars! The worst! Owner is dishonest, seems like kinda a fast talking con, talks to women in the "little lady" condescending way.. The work they do is substandard. This is their finished product after having already returned it a second time. I spent hours dealing with their incompetence, they obviously do not have pride in their work or value customers time. Paint has what appears to be particles of sand under it, bubbled and rough textured. Dents were not fixed, mirror still damaged. They had my car for nearly a month for a simple fender bender. I call and get put on hold then call dropped repeatedly, I leave voicemail with no response. After 7 full days of no communication I had my insurance rep physically go check on my car to see if they even still had it. Then the condescend

I had used this company for many years. Untill recently. I had taken my 06 trailer blazer ss3 all wheel drive in for repairs from a car accident. They replaced one tire and told me to shave the brand new tire to match my other tires. Which were 60percent tread. We were told that it was fine to drive like that. I ended up having to purchase all new tires.Their was orange peal from the half ass attempt to match my paint. There was bondo dust on the inside we ended up taking it to another shop and were told if we did drive with the tires like that it would affect the drive train. There is so much more. Just know I will never be returning and have nothing good to say. Will never recommend them for anything

I just moved to Salem a month ago and some dope backed into my car and crunched the driver's side. I don't have a mechanic here yet but my mom recommended Hyacinth. The very first interaction with them over the phone blew every customer service experience I've had in the last few years away. The owner is super friendly, with a great sense of humor, while providing relevant details at the same time. As soon as the insurance company approved the estimate, they got it done. Turns out I also needed a new starter and they ordered the part, it arrived within the hour, and I was scheduled the very next day at a crazy good price. Stellar service! I have to give special props to the guy who detailed my car, which is such a wonderful service they provide for free. My car was a disaster, I have a lon