Import Motor Werks

I had a certified bmw sent here from dealership for pre purchase inspection. John (the owner) and Rufus were courteous, informative, and professional from the get go. I was told up front the cost. The BMW arrived from dealership and the inspection was thorough. They found a leak in the water pump. I informed the dealer and they immediately agreed to doing the full repair before delivering the car. Best money spent when buying a preowned (even if certified) car!

From the moment Ms. Kim picked up the phone customer service was top of the line, tone of voice , engagement, was understanding and extremely transparent about the process Then the inspection done to the vehicle. I have never seen such detailed and thorough work done ever! Yes you pay for an inspection but it was worth it. You get a full detailed report that in itself was worth the money. I am a customer that will only take my car here! That saying you get what you pay for, fits this company. Every penny was worth it and they also go above and beyond throughout the entire process.

Best people, best service outfit for Mercedes. Very easy to do business with. I had an issue on my car and provided guidance with highest integrity. Highly recommend this place, Melody is very empathetic!

I had an oil change done on my 2007 BMW 335i. While they were doing that, they did a courtesy check of the vehicle and told me several areas of concern. I appreciate that and the fact that I did not feel pressured by them to spend more than what I was expecting. I was presented with my options and told they are available if I needed them to do any of the work. I will definitely be coming back to Import Motor Werks again.

World class service! I visited another shop in the area for a estimate and had a horrible experience, so I left them a review, and was scolded with a reply from them. I then visited Import Motor Werks and they were extremely friendly and accommodating. They performed what I needed done in a timely manner, and at a fair and reasonable price. They took great care of my vehicle, and even went the extra mile to deliver my original wheels and tires to my home (they did not fit in my car). Melody and Matt make a great team, as well as Danny, who offered to drop off my wheels at house. Well done!!!!