Insta Lube

I’ve been coming here for years and always trusted this company with my vehicle. Unfortunately, my most recent visit completely broke that trust. During my last oil change, the technician stripped my oil pan and never communicated that it had happened. I later discovered the issue only after taking my car in for service elsewhere — and had to replace the entire oil pan at a cost of $1,800 out of my own pocket. I understand mistakes happen, but the lack of honesty and accountability is unacceptable. As a long-time customer, I expected transparency and integrity. Sadly, I won’t be returning, and I hope management takes this feedback seriously to prevent it from happening to others.

I had the full synthetic oil changed here. It took about 15 minutes and cost $110. I’m not sure if it was this expensive before, but the service was quick, so I was happy with it.

I am trying change my ford escape oil the the price he gave me unreasonably high almost double the previous oil change price so I declined

Really appreciated the patience of the guy answering the phone to look up my car model and to give me an accurate price quote for the oil change.

I have been going here for years with my car and it was only upon my last visit after ~ 8 oil changes that I realized that they had been under filling the oil. They hadn’t checked to see which engine was in the car. After I asked them why it wasn’t the expected volume. They doubled back and realized their mistake. But on the other end instead of apologizing or really being willing to talk about the previous oil changes, the owner pressed on with the paperwork and said it will be $100 next time. Sad to say. But that is the last time I went. Not going back.