Ira Mazda Service Center

Always appreciate the prompt, friendly service and occasional discounts. Today, though, I want to give a huge shout out to Nathaniel for confirming my preferred name and pronouns while checking me in. That’s a courtesy that I rarely get expect in a service interaction, and it made my day!

Adam was wicked friendly and helpful when I came in for a diagnostic for my new-to-me cx-5. I appreciate his no BS approach and made me feel confident I can use them for future service. Really really appreciate what he did for me today.

Nightmare experience. Brought in my car for a rim repair (coverage I bought through the dealership) on 7/1. I was told on 7/2 that it would not be done until 7/3 and told on 7/3 that it was not done. Since I was going away for the holiday, they said I could keep the loaner until 7/7. I was told it was still not done on 7/7. Didn’t hear from them on 7/8 so called on 7/9 and was told that they need the loaner back so I returned the loaner and rescheduled the repair for 7/16. I was told it was still not done on 7/16. On 7/17, I was told the repair would be done by 4pm and upon arrival at 4pm, I was told the rim was not even on site yet and the advisor said it would be done by 5pm. Rim came in with a flaw and they needed 1 more day.

They don't seem to have it together at all here, get your car serviced at a different Mazda dealership. We went in for a pretty simple fender liner fix. They ended up only replacing half of it because they didn't realize the other half was missing (which should have been a red flag). They assured us that they would have the correct part and fix it quickly next time. We came the next week, waited 3 hours and then found out they ordered the wrong part. We were again assured they would have the correct part and a loaner vehicle for us given the two visits. For our *third* visit for the same issue, we arrived to find out there was no loaner and could not reach any of the service advisors or managers that we worked with, so we left. We left a phone message for our advisor and the service man

The place has good customer service when dealing with people, and the place is clean and comfortable. What did it go wrong for me to give it 2 stars? Well... 4 hours and half for an oil change, tire rotation, 4 point inspection, and a radio software update is too much time. I asked to avoid carwash or I would have stayed even longer. This is unacceptable for the few things they were doing to my car. I think this happens to a lot of people and that is why this place always has service appointments available... I don't recommend this place to anyone unless you are willing to spend 4 hours for an oil change 🤗