Ira Mazda Service Center
Westwood, MA · Auto repair shop
- Address
- Ira Mazda Service Center, 420 Providence Hwy, Westwood, MA 02090
- Phone
- (781) 769-9600
- Website
- www.iramazda.com/service/?utm_source=google&utm_medium=organic&utm_campaign=gbp-website
- Status
- Closed · Opens 8 AM
Ira Mazda Service Center is an auto shop located in Westwood, MA. It is one of 10 auto shops listed in Westwood. Its 4.1-star rating is slightly below the Westwood city average of 4.4 stars. It ranks #4 among Westwood auto shops by combined rating and review volume. There are 8 photos associated with this location.
About Ira Mazda Service Center
We made your Mazda the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Ira Mazda offers Mazda service and repair, so you have access to the latest specialized... More
Hours
| Saturday | 8 AM–4 PM |
Customer Reviews
Always appreciate the prompt, friendly service and occasional discounts. Today, though, I want to give a huge shout out to Nathaniel for confirming my preferred name and pronouns while checking me in. That’s a courtesy that I rarely get expect in a service interaction, and it made my day!
Adam was wicked friendly and helpful when I came in for a diagnostic for my new-to-me cx-5. I appreciate his no BS approach and made me feel confident I can use them for future service. Really really appreciate what he did for me today.
Nightmare experience. Brought in my car for a rim repair (coverage I bought through the dealership) on 7/1. I was told on 7/2 that it would not be done until 7/3 and told on 7/3 that it was not done. Since I was going away for the holiday, they said I could keep the loaner until 7/7. I was told it was still not done on 7/7. Didn’t hear from them on 7/8 so called on 7/9 and was told that they need the loaner back so I returned the loaner and rescheduled the repair for 7/16. I was told it was still not done on 7/16. On 7/17, I was told the repair would be done by 4pm and upon arrival at 4pm, I was told the rim was not even on site yet and the advisor said it would be done by 5pm. Rim came in with a flaw and they needed 1 more day.
They don't seem to have it together at all here, get your car serviced at a different Mazda dealership. We went in for a pretty simple fender liner fix. They ended up only replacing half of it because they didn't realize the other half was missing (which should have been a red flag). They assured us that they would have the correct part and fix it quickly next time. We came the next week, waited 3 hours and then found out they ordered the wrong part. We were again assured they would have the correct part and a loaner vehicle for us given the two visits. For our *third* visit for the same issue, we arrived to find out there was no loaner and could not reach any of the service advisors or managers that we worked with, so we left. We left a phone message for our advisor and the service man
The place has good customer service when dealing with people, and the place is clean and comfortable. What did it go wrong for me to give it 2 stars? Well... 4 hours and half for an oil change, tire rotation, 4 point inspection, and a radio software update is too much time. I asked to avoid carwash or I would have stayed even longer. This is unacceptable for the few things they were doing to my car. I think this happens to a lot of people and that is why this place always has service appointments available... I don't recommend this place to anyone unless you are willing to spend 4 hours for an oil change 🤗
Accessibility & Amenities
Services
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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.