Island Discount Rentals

The cars are cheap, but you get what you pay for! Our rental was a 13 year old 130k Jalopy. The air conditioning made the air tepid at best, the interior dome lights and high beam indicator light did not work, the car had been involved in a few accidents that had not been repaired, and unbeknownst to us, one of the sliding doors had to be manually locked. I had to leave half of my family at the airport because they had another pickup and could not fit everyone into the only car they had for a shuttle. An hour later of waiting, we were finally on our way. I'm just glad the car did not break down while we had it.

Actually, we found Elite's customer service WONDERFUL and most friendly. We rented a car for a week for daughter to use while visiting and the pick up went without a hitch, the car ran great and drop off couldn't have been easier. Folks who own business were most helpful to us and we would use again!

We rented a car last January from island rental for our 6 day trip to the big island. We went through 3 cars in the first 4 days. It is a real bummer siting on the side of the raod broken down on vacation but that is the risk you take with discount places because they will do nothing for you no matter how many times you break down and waste half your day waiting for them to come pick you up. When we called for the 3rd time of breaking down and tied to dipute our rate. We also mention that we were leaving in two days and when we told them that we fly out at 8 am they said"park at the airport and leave 5 dollars under the floor mat to pay for the parking" When we originally booked out reservation there was no mention of such charge. We are looking for rental cars as we are heaed back to the

Car wasn't new, but it was damn reliable. We got what we paid for and we didn't get hassled. Ken's a good guy. Straight shooter. I'm calling him up tomorrow to rent a car for the day.

Ken, I wasn't gonna do this, but your Hilo manager actually swore at me [SHE said the F word twice]. Not the end of the world. I'm a grown man. But from a business owner to another, it was not the customer service I'd expect freshly landing on the island. That *your* system did not properly process my payment is not my fault. I have no fault in any of this. Ken, you were a gentlemen. But your Hilo manager was, hmmm... unclassy... snappy... to say the least. I wish you guys just focused on my situation; being on the island without a car, rather than just blaming it on a payment system, repeatedly. A system that I certainly have nothing to do with. If you are going to book from these guys, call and confirm, twice. Good luck.