iTow Towing - Genesee County

I had two different drivers trying to find a place that would take my car. Chris and Doug were both very fast getting my car loaded up especially for how cold it was. They were friendly and respectful. I was happy with my service!

Destroyed my car, cost me $1200.00 just to get it back on the road. The estimated damage is around $2,000.00. The Tow truck driver towed my rear wheel drive car 120 miles while the rear end slammed on the ground over and over. Those were new tires. My rear diff needed to be rebuilt. I needed 2 new tires and my front end was destroyed. I was told it was going to be out on a flatbed. They lied and used a local towing vehicle which isn't meant for long distance.. they didn't even use dollies for my front tires. The sidewalls melted off my front tires. I called and spoke with the owner Henry. He said he would give me 1 tire. Really professional Henry... I have a family to take care of and am already struggling as it is. You destroyed my vehicle and left me to deal with the damage your driver

Will came out and had my car unstuck and out of the mud in minutes. Amazing personality, addressed any and all of my concerns. Thanks Will!

No one contacted me when picking up my car,. I did roadside assistance through state farm so they kept asking me if it was done and I couldn't give them an answer. I tried to connect directly to the driver through State farm and they wouldn't answer. I was going to ask them to LOCK my vehicle and drop the keys in the drop box at Belle tire with just my name and number (work order is already in). Now my vehicle is sitting in town unlocked all night with the keys in there so that's cool. When I called the main office, someone did answer and told me it was protocol to put them in the drop box so I'm not sure what happened here but not happy.

5 stars for Chris who was fast, helpful, and made my otherwise lousy night much better. When getting a tow, I honestly expected a long wait and awkward drive but Chris picked me up quickly in the freezing cold and made the hour drive comfortable and warm. I accidentally left my call blocker on and missed calls from him too and he doubled back and made me a priority so I could get home with my vehicle safely. He was friendly, knowledgeable, and took pride in making my horrible night a little easier. I've worked customer service/management for a decade and I wish all my employees were like Chris- you can tell he really cares about his job and the people he's out helping. Thanks again Chris!