J & J Automotive

An hour into our 18 hour drive time the truck starts running rough, occasionally shuttering like a horse trying to buck an annoying fly and the check engine light comes on. The folks at Oreilly did the check and told us we’d better get the problem solved or we likely be stranded. Recommended going to Jimmy at J and J just down the street. Poor man hadn’t even had his first cup of coffee when we showed up. Gave him the print out and told him we were traveling. He said “let me see if I can move some stuff around”. He did some magic, got the truck in, diagnosed and the part ordered. Two hours and a reasonable price later we shook hands and were back on the road. We had a warm place to wait, a fresh brewed pot of coffee to partake in and they allowed our little dogs to be in the waiting

Imho, best mechanic team in Portales. Honest, dependable, and they must double check all their work as I've never had problems after picking up vehicle. Their prices are reasonable. I've learned when you get cheap prices, you often get what you pay for - not much. They also do an inspection on your vehicle so if its an older model like I drive, I can plan ahead on coming repair's costs.

New to the area of Portales and my car broke down, had it towed to J and J and the receptionist on the phone was so nice and gave me a timeline on when to expect news on my car. Turns out my whole engine was busted and Jimmy called my dealership and found out about a recall for me. He answered all my questions and made a bad situation a bit better! If i need any work done on my car i will 100% go back here.

Jimmy was great to work with on a recent claim. Everything was handled quickly, with clear communication and no issues throughout the process. Always good to support small businesses that stay reliable and take care of their customers. Really appreciated the effort and professionalism.

Steer clear of this place unless you want to to deal with rude unprofessional staff as well as extremely overpriced labor. This shop will charge for services not rendered. The owner immediately had a negative attitude when it came to working with insurance to aid in repairing a mechanical issue with my vehicle. Tried to charge me for a diagnostic that was never done. The owner will respond to this likely stating he did everything he could which was sitting there waiting for the customer to do his job for him as far as working with insurance and relying completely on the customer to do his job when it came to working with the insurance company. He will also respond stating that I let my car sit there too long. Well it sat there as we were waiting for him to do HIS job and contact insurance