Jack's Salvage & Auto Parts

Not sure where the reviews about bad customer service are coming from. I called in and my call was answered promptly on the first try. They called me back with the part availability within the timeframe they had said they would, and I paid over the phone and reserved the needed part the same day. Everything I bought was waiting for me at the entrance when I arrived, and I was even proactively offered a look at the donor car in the yard despite it being pretty close to closing time, so I was able to grab a few small useful bits on my way out. I live in eastern Maine so I was kind of wary about making the drive based on the other reviews, but I called Thursday afternoon and was driving away with the parts Saturday morning and everything came as it had been described on the phone. I wouldn't

I was looking for a radio 2012 avenjer spoke to a woman, she said she'd check and call me back. She did call me back and it was the right radio and it was a good price. I would definitely deal with her. Unfortunately I never got her name

Jack treats you fair! Easy transaction. Call before you go, tell them what you have, they'll be ready when you arrive!

Horrible customer service. I’m a used car dealer that has a dealership down the street from then and i use to buy parts from them all the time and i never return anything. Purchased a Volvo xc90 radio from Jacks . Came to pick it up and it was laying on the ground in the puddle all wet near the checkout window . Mentioned to the counter girl that the radio is wet but said that I will take it anyways to make sure if it works or not , plug it in and if it didn’t work I will bring it back . Installed the radio , no sound and doesn’t power on . Had it laying around my shop for few weeks. Last week needed a brake booster for ford focus , so called jacks and they said that they had one for $55. So I went there with the radio thinking that I can just make an even swap. Keep in mind I have been g

I haven't actually done business with this place but they seem to be professional and courteous. I have not entered their lot, but I did call them to request a junk of my car that I needed done today. The operator I spoke with made it seem like I would be receiving the service today. She said, "Okay, we'll give you (amount) for the car. I'll have the driver call you before they arrive." -- I waited 2 hours and when I called back, another receptionist / operator told me they were fully booked today and they weren't able to do it. The earlier conversation had implied they'd be able to do it today. It simply wasted my time and didn't get business done, and I wish they had told me that to begin with. They weren't unprofessional, just unreliable and wires got crossed when I needed an ASAP serv