Jaguar Boise Certified Pre-Owned & Service

Our experience at Jaguar was absolutely amazing. We had our windshield replaced through a 3rd party and they fixed their missed mistakes without charging. I won’t be going anywhere else to get things done because they know how to take care of their customers. Also, Tonya Stroup is absolutely amazing and does everything for her customers to help them and get them back on the road as quick as possible. Thank you Lyle Pearson for all you do for your customers.

Lyle Pearson has a wonderful service team. Tonya is very professional, friendly, and knowledgeable. She went above and beyond to get my F-Pace seen for a warranty repair in one day and was able to have the repair completed and back to me the next day, that is customer service!

Had our F-Pace towed in on Mothers Day. Our service advisor Tonya kept us in the loop as to the repairs that were needed. She treated me with upmost respect and professionalism. The needed repairs were completed and the price was exactly as quoted. I would highly recommend their service department to anyone!!! Thanks again Tonya. You're a rockstar!!!!!!!

First of all, I doubt that anyone that could change things there would read this or actually change things. First, scheduling an appointment if you need a loaner vehicle at Jaguar/Land Rover is a nightmare. You can plan on at least a 2 month wait. Once you get to the dealership, everyone there (with one exception, Tonya Stroup) greets you with an icy stare and silence. I gave a head nod and “hello” to one employee and the just stared at me with no response and a smirk on their face! Who does that?! This is clearly a culture problem there because it’s almost every employee. After that, the loaner vehicle is usually a disgustingly dirty, old car. At Mercedes, 50 yards away, it’s completely different. You get a warm welcome, professional attitude and a beautiful newer car to drive wh

After having a terrible experience at another dealership as I was searching for my next "new to me" vehicle I found a vehicle that fit what I was looking for at Jaguar At Boise. So after work I headed over to look into it closer. Upon arriving Jeannette greeted me. From the start she was very pleasant to work with. She pulled the vehicle around, showed me the key features and explained the CPO warranty. After letting me take the car for a test drive (alone which is a huge thing for me, as I hate to have someone staring at me as I drive and figure out everything), I returned to say that I would like to come back on the weekend to have my wife look at it too. She went in and spoke with Scotty the center manager and they told me I could take it home and bring it back the following evening. Th