Jamestown Road Service Center

WARNING: Collect a paper trail if using their services, you may need it for legal reasons. I went to get my vehicle inspected to which they quoted me an estimated repair of $570 to pass inspection. After telling them, "yes please repair the vehicle," there was an extensive waiting period due to their inability to schedule staff members appropriately. Finally, they give me a bill of over $1,150! They had not called me with an updated quote! The manager, owner, or employee, or whoever dealt with us (their status was unclear because all were incompetent / rude) was extremely unprofessional and refused to give me the paper which had the initial $570 quote. I believe this is because there is a Virginia law that requires additional customer consent when the repair cost exceeds 10% of the origin

I called with a few questions regarding getting my car inspected. The clerk answered my questions to my satisfaction, but used a derisive tone of voice. We had just finished our conversation when he added, "Look, I don't have time to talk about this. I have a line of customers here. I'm very busy." The total length of the call was 2 minutes and 4 seconds. I will still take my car there to get inspected with the hopes of having a better experience with the automotive department. I'll post an update. Update: a friend recommended Goodyear on Monticello, so I took my car there instead. I was very pleased with the professional customer service and repairs made to my car. Jamestown Road Service Center - you lost $1100 in revenue for not taking a couple of minutes to answer my question

I have most of my repairs done here. In fact, I have had major engine repairs done here. All good. I have my state inspections done here. The repairs are done well and efficiently. The cost is reasonable. I also buy almost all my gas here. The price is always as low as any place in town. You can buy candy. It has an ATM. The staff is friendly. What's not to like? Highly recommended.

My husband went to go get me an oil change for my car since I'm driving to CT tomorrow with our son. He was the first person in line. My car was taken off the line more than once to check on other customers and wash their cars before finishing his oil change. This process took two hours. I would not recommend this place to anyone that wishes to feel like they are important and should be treated fairly. I'm highly upset with this company.

Tried to scam me out of $7k to replace brakes (and some other stuff) for unnecessary repairs after an inspection. My usual shop informed me they were in great condition. Oops!