Jeffrey Kia Service & Parts

This place used to be A1 and we went there for years. It seems the ownership changed several years ago, and I won't return for servicing. A few years ago, when I went to pick up my Kia after an oil change, new tires, and leaving it overnight on their lot, the NEW tires were filthy, caps were missing, oil leaked in my garage and someone damaged my car overnight, and no one mentioned that. I inspected it before taking it home and reported that the front bumper was damaged & needed to be replaced which they did do. Unreal. I'll never go back under this ownership and management.

Not a pleasant experience at this dealership, first the service rep tried to sell unwanted addons for first service on a brand new vehicle saying “KIA recommend services from day one “ which ranges from $100-$300 and after service is completed it almost took 1:30mins to hand me the keys and the rep said he was waiting on paperwork, never seen such unprofessional service.

My kia optima ex, 2016 had the i famous P1326- knock sensor code triggered and the car fell into limp mode(loss of power). They just refreshed ecu and I was good to go! Sean made sure that I was taken care of in a quick but thorough fashion. They even washed the car afterwards.

One morning I woke up and started my car and it didn’t start. I proceeded to get my car towed to another Kia dealership and their wait time was extremely long. It wasn’t until I called the service department at Jeffrey Kia to have them service my vehicle. I was concerned with going without a vehicle during the holidays. When I arrived, I was welcomed by Andy who walked me through the process and even got a complimentary shuttle to where I needed to go. Andy called me ONE DAY later to tell me that my problem has been resolved! They even washed my car! I appreciate the service that Andy and everyone at Jeffrey Kia’s service department provided in a timely and professional manner. I would highly recommend them!

I have been buying and servicing my car her for many years. The past two months, however, the servicemembers have been nothing short of rude. I called two weeks ago to schedule new tire purchases and set up service. I was told 'well, we are pretty busy the next week or so. Stop in sometime and we will schedule you'. Today, I called to order tires again as my husband convinced me to give them another try. Told I needed to know what size and type I wanted. I explained the year and make of my car. Instead of him looking it up in computer (I told him I had recently had an oil change there), he told me there are many types and sizes for my car. REALLY ????? Sooo my car will take 14', 15' and 17" tires? He couldn't be bothered, apparently. That's fine. I am getting a new car in January anyways