Jenner's Pond Retirement Community

My husband and I looked at many retirement communities in multiple states, talking to staff and residents. Now that we have been at Jenner's Pond for over a year, we know we made the right decision. Despite COVID restrictions, the staff went the extra mile to be helpful and make sure everything related to the move went smoothly. Despite the social limitations, we did get to know people in our neighborhood as they walked their dogs. Now that we are able to interact with more people, we find them very friendly and helpful. The cottages are comfortable with good layouts and and lovely skylights. The surrounding landscapes are beautiful and nicely maintained. We are very happy to be here!

UPDATE: We finally got the refund in November 2024. (He passed away in February 2023) We were contacted by the Executive Director James Clancy in June 2024 that the apartment had been "sold." My husband asked how long it would take to get the refund and he was told 2 months. My husband sent emails to follow up on 8/7/24 and 8/13/24. Was told there was a delay but no reason why. We continually emailed for updates and he stopped responding altogether. I found the contact information for the President and CEO of the parent company, Karen McKinley, and I emailed her and forwarded all of our emails with Clancy. She replied immediately. She was extremently responsive and helpful. If I changed my 1 star rating, it would be because of her. We toured Jenner’s Pond Independent Living (JP) with my 8

The Jenners Pond physical therapy department is super my rehab from hip replacement surgery was done by the therapist there and was wonderful. I was extremely pleased with Patrick Kiger’s work with me. I have fully recovered. Thank you.

Do not ever take a loved one here. My grandparents are there now and have sunk SO much money into that place. They originally had an apartment and were not given some of the care and community benefits they were promised. They have not been shown the paperwork for the sale of their apartment and do not know where that money currently is. They are now in the totally assisted living part of the community. We tried moving my aunt there because she has lung cancer and needs PT. They made it seem like it would be an effortless process to get her in there. They called after several days and said “she’s not sick enough” even though they have empty beds and are laying off staff. It has been a nightmare and nothing good has happened since they got there. But alas, they are stuck there now because t

I went to visit my friend who was rehabbing awhile back at Jenner's Pond. She came from the hospital a couple days earlier. The room she was in was so cold and the thermostat didn't work. When we spoke to the Director of Nursing about it. Her name is Nadine. She was very rude. She told us "You get what you paid for". I also spoke with another lady who was visiting her neighbor. She told me that her neighbor had been left on the toilet in the shower room by a caregiver. Her neighbor fell and was on the ground for hours. And the caregiver forgot and went home. Months later that same girl who left her on the toilet was still working there. Once again the Director of Nursing, Nadine did nothing.