Jiffy Lube

I had a fantastic experience at the Jiffy Lube in Federal Way! I went in for a routine oil change and was pleasantly surprised by how thorough and efficient the service was. They even performed a full winter check — tire pressure, wipers, battery, and antifreeze — which gave me extra peace of mind. The service was timely and reasonably priced, which I truly appreciated. A special shoutout to Jeanne, Dawryn, and Terrill — their professionalism and friendliness made me feel genuinely valued as a customer. And thank you to Steph for helping stick my service sticker on the car — such a small gesture, but it meant a lot! If you’re looking for reliable, honest, and quality car care in Federal Way, this team is the place to go. I’ll definitely be back!

Dear Jeanne & Carmen, I wanted to take a moment to sincerely thank you both for the incredible kindness, professionalism, and care you showed me today. Last night, I accidentally put five quarts of oil into my 2000 Honda Civic, not realizing the proper amount. On my way to work this morning, my car began shooting out smoke, and I was completely panicked and worried that I had caused permanent engine damage. I pulled into Jiffy Lube at 7:45 AM, even though the shop did not officially open until 8:00 AM. Despite this, Jeanne immediately stepped in to help me. She recognized how distressed I was and didn’t hesitate to act. Her calm demeanor and reassurance alone helped ease my panic. Jeanne, with the help of Carmen, took all the proper steps to safely remove the excess oil using specializ

Steph was extremely helpful in my decision-making of getting the best recommendation for my van Steph helped me from my tires to just great genuine, friendly customer service. Thanks Jiffy Lube for hiring great people.

I arrived early and Steph immediately started helping me. She was knowledgable, quick and efficient. My visit was beyond my expectation. The site was very busy but the team was efficient and effective. I never had any doubt about the care I was receiving and she made sure to keep me informed throughout. She noticed an issue with my vehicle and informed me about it. I made the decision to have her fix it on the spot because of the competence and dilgence she showed. I will be back!

Jiffy tube team are amazing, kind, warmhearted and very welcoming. They gave me a listening ear and adviced me according. They fixed the car withing a short period of time as I was sitted comfortably at the lobby. The have the best services, best prices . The team is great, excellent and qualified. They had to escort me out I felt loved as a customer. Thanks and see you next time