Jiffy Lube

I had a very bad and dangerous experience at Jiffy Lube. I took my car there for a simple oil change. The next day around 6 PM, while I was driving to Auburn on Highway 80, suddenly my car lost power. The engine light came on and the hybrid battery dropped to zero. I had to immediately pull over on the side of the highway, which was extremely scary and unsafe. When I got out of the car, I saw oil all over the back of my vehicle. There was no oil left in the engine. I had to call a tow truck and tow the car back to Folsom, and they did not even pay for the towing cost. The next day I brought the car back and told them they had just changed the oil and now there was no oil in the engine at all. Instead of taking full responsibility, they told me I could bring my car up to four times for f

I’ve had nothing but good experiences at this Jiffy Lube. The crew here really takes the time to check everything carefully and explain what’s going on. They don’t push unnecessary work — if something doesn’t need changing, they’ll tell you straight up, and if it does, they’ll handle it quickly and professionally. It’s refreshing to deal with an honest shop you can actually trust. Great service, friendly people, and a location I truly appreciate.

Went to get my oil changed for the first time (was a bit nervous) and I know that it’s an easy process but Justin and the team took care of me so well! He was so kind, efficient and quick. I will definitely be going back!

I request an evacuation proceedure and was warned that the machine was not working at full capacity and it may take a little longer. I was willing to wait up to an hour. However, it took almost three hours for a simple oil change. I think the equipment had been neglected for a long time. I hope the manager gets the equipment working properly soon because I went to the closed Jiffy Lube to me. There are others I could have went to. I was also offer the evacuation service from Walmart at a lower price that Jiffy Lube, but I have used Jiffy Lube over the last few year and have been satisfied with the time it took to get an oil change. Next time if they say the evacuation machine is not working properly I am not going to let the service begin. I will go to walmart or somewhere else. T

Great service and honest people at this Jiffy Lube. They check everything and let you know what actually needs attention and what doesn’t — no upselling, just straightforward care. Fast, reliable, and a place you can trust.