Jiffy Lube Oil Change

I’m writing to formally express my disappointment with the service I received today at the time I arrive. I was the only customer all employees were standing waiting to begin work. Service started as I pulled in. I initially assume the services were completed appropriately however I returned to my vehicle and it was clear. Several things were not performed. The windshield is still dirty. The vehicle is not vacuumed. Most importantly the on my dash the oil change was not reset on the dash I returned to the office reported this issue. Morgan called out to have someone come help and reset the oil indicator. They yelled back for her to do it, she came out to my car started googling on how to do it. Obviously this was not her job. She didn’t know the procedure. No other employee came to assist

I went in for my annual safety and emissions inspection. Joseph H and Evan C took care of me today. They treated me very well, were professional, communicated each step of the way, and completed the service without delay. I was very impressed with their service and the overall experience they provided today!

The customer service and patience demonstrated were exceptional. My adult autistic child experienced a meltdown, and the two gentlemen involved were remarkably understanding and accommodating. Frequently, we encounter difficulties in accessing services due to a lack of understanding from staff, but this was not the case on this occasion. I would consistently choose this location for future services and highly recommend that others emulate their compassionate approach to customer care.

The people that work at this Jiffy Lube are all Experts at fixing anything! They made me feel comfortable and let me watch them work on my tire! You don’t need to bring your car to the dealership for work-this place does it all for your car! They are honest and exceptional workers who want to provide the best care your car needs-like the real car Doctors! That’s the proper description!- I found Real Doctors for my car! Yay! Come to this Jiffy Lube and watch the excellence!- You will not be disappointed! Robert D. Cary NC

Got to the location a few minutes after opening and two vehicles were there before me one for an inspection and one for service. Sat down and waited about 30 minutes after I got there the inspection person came and said that they were going to fail the gentleman‘s car unless he bought wiper blades, which was an additional $60. This sounds like a pretty common occurrence at this location, reading prior reviews. The other older gentleman that was there was talked into close to $800 worth of upgrades that seemed unnecessary. I only went for an oil change and let me say it should be called not so Jiffy Lube. I’ll look for a more efficient place next time. Make sure you check their website for coupons if you have to go there.