Jim Coleman Nissan of Bethesda Service

We’ve been taking our Nissan Rogue for service for years. Always professional and reasonable. We are so happy we bought our next car, a Toyota from Coleman last winter.

Lackluster service experience with warranty work on our Nissan Leaf. 1) The service advisor scheduled a main battery diagnostic on a day that their EV tech was not working, so they couldn't complete the warranty submission to Nissan that day. So, we kept the loaner through the weekend (I'd prefer to have my car). On Monday said the battery qualifies for warranty replacement (phew) and that it usually takes 2 weeks to 2 months for it to arrive. 2) Received a call about 4 weeks later that the battery arrived and was told that it can easily be done in a day and a loaner would be provided. Scheduled for a Friday. 3) Dropped off car and waited about 40 min for the loaner. Despite getting a loaner before, they had none of my info on file. This felt like a waste of time. The advisor returned my l

I would like to express my sincere appreciation for Mr. King, the service advisor at Jim Coleman Nissan. His customer service was exceptional during my recent visit for an oil change. From the moment I arrived, Mr. King greeted me with a warm smile and made me feel valued as a customer. He took the time to explain the oil change process and answered all my questions with patience and clarity. His professionalism and attention to detail made the entire experience smooth and hassle-free. Mr. King also ensured that my vehicle was serviced promptly, keeping me updated throughout the process. I left the dealership feeling satisfied not only with the quality of the service but also with the outstanding customer care I received. Thank you, Mr. King, for your excellent service! You truly made my v

Two stars only because the staff are really nice. I'll summarize my issues with this place: 1. Didn't mention the diagnostic fee until I got there. And it was $90 more than the dealership I ended up going to later, when they... 2. Kept my car for a week, then told me their EV tech couldn't look at it for another two weeks. 3. Spam phone calls and text messages trying to sell me a new car.

the most incredible experience i had with Jim col.an staff especially sharifa was great professional and very knowledgeable thank you for the help I found my perfect car,