Jim Shorkey Toyota

Out-of-State Buyer Beware – Undisclosed Damage on a $38,000 Vehicle and Zero Accountability I purchased a Kia Telluride for over $38,000 from this dealership as an out-of-state buyer and paid $750 for enclosed vehicle shipping. The transaction closed quickly and payment was wired in full. When the vehicle arrived Friday night, it was delivered dirty on the exterior, despite enclosed transport. Once inspected properly in daylight, I discovered significant warping and paint damage on the rear spoiler. This defect was not disclosed, not visible in the listing photos, and not identified in the third-party pre-purchase inspection I paid for. The inspection company later refunded me, acknowledging they missed it. I immediately documented the issue with photos and video and contacted the deale

For starters, 5 stars isn’t enough for how great this team is, specifically Jake. I found a beautiful 4 Runner online and applied for it through Car Gurus. Within 24 hours I get a very friendly message from salesmen, Jake Termin who went above and beyond throughout this entire process for me, more than most ever would. From the first call I took with Jake he came off as a very friendly, knowledgeable, customer-centric person helping me coordinate everything as I came from out of state to make this purchase. Jake was very transparent with his pricing and deal, made it hassle free and cracked jokes along the way. I have nothing but great things to say about the guy and will be recommending him to everyone I know who needs a car. I’ve bought several cars at this point and no one has ever g

We purchased a new Sienna from this dealership over the weekend and had a fantastic experience. Our sales rep, Augie Leon, was exceptional — knowledgeable, responsive, and genuinely invested in helping us find the right vehicle. We never once felt pressured and truly felt valued throughout the entire process. I would absolutely recommend Augie to anyone looking for a stress-free, positive car-buying experience.

With the intention of trading in my 2018 RAV4 and upgrading to a new RAV4, I went to the dealership where I had bought my first RAV from. That turned out to be a less than pleasant experience but I really wanted the car! Lucky for me I ended up finding the exact same Rav4 XLE Premium at the Jim Shorkey website. I got even more lucky when Jennifer Yeager answered my inquiry. 🙂. My experience the previous day left me angry and extremely gun shy now trusting car salesmen. We all know the stereotype and it can be real. Jennifer listened to my unpleasant experience, assured me that they didn’t operate that way, and that she would take care of everything. I knew I wasn’t being unreasonable with the deal I wanted to make and I really wanted that car! After I told her what I could do…she took o

What a bad experience with this dealer!! They scammers, Liars and irresponsible. My trucks engine failed on October, I took it to the dealer because “I thought was my best option” they immediately notified me of how expensive it was going to be because they had to disassemble the engine to diagnose the problem. Once open, they couldn’t convince the insurance about the problem, the insured didn’t want to cover anything, they wanted to blame it on me and at the end they said: you either pay $4.000 and have it as you bring it or $22.000 for a new engine. They don’t work with the warranty parts, so I had to pay at the end the overpriced amount of for a new engine $10.000. When I finally got the truck, was the worst part. I found coolant under the hood, everywhere, a total mess. Also they br