Jones Ford Casa Grande Service Center

Incompetent service. Terrible communication. I made multiple calls to schedule an appointment to get a pre-collision sensor fixed on a 2026 Ford Transit and an oil change. After multiple attempts without any return call, I finally drove there to make an appointment. I should’ve realized this was a red flag. They said it would require a day, but it was there for two days and nothing was done. Also, they had told me they had loaner/rental cars available, which I later learned was a lie. In any case, I continually attempted to check in with them while they were doing the work (ostensively), but never received a return call - only an automated text message. On the second day, I finally drove there and waited in person. They continued to give me the run around until closing time when they retur

Brought my car here for an inspection and was told no test drive would be done. they took my car out anyway without asking or telling me. the service advisor left early, didn’t answer messages, and nobody cared to follow up. when I complained, the manager admitted they messed up but tried to brush it off. this place has zero communication and no respect for customers or their cars. take your business somewhere else unless you like being ignored and lied to.

Excellent Service. Service men picked up and delivered my car on 7/2/2025 very nice and professional. Service Advisor Nicole and Erica kept me informed and what was happening to car. No loud noises from A/C unit anymore. Another repaired done well. Thank you Jones Ford Auto.

Took our car in for warranty on the ac compressor. They claimed it did not have warranty(it does) and quoted us for an aftermarket compressor plus labor because the compressor was back ordered. We decided to pick it up and take it to San Tan Ford. Jones service department took off the ac compressor, wrapped the lines with rags and never put the compressor back on. Had to then go back and pick up the parts they never put back on the car and take it into San Tan Ford. No apology whatsoever from them and was questioned on how it was driven without the belt when the car has 2 belts and the missing ac compressor was unnoticeable while driving. San Tan Ford found the warranty with no issue and have the parts. This is now the second vehicle we’ve taken into Jones for warranty work and they claim

I bought two cars from them, sales staff was decent. The service department is a joke. One of the cars needed transmission repair and they left the radiator fan unplugged and it overheated instantly. They never returned calls after I told them what happened And left me stranded. Luckily I'm not an idiot and know how to plug an essential cooling fan into the power source.