Kaizen Collision Center - Gilbert

Pretty sure Jayden is the nicest guy I’ve ever met. Seems like a very good, and smart worker, while also having very good communication skills. Context: Someone hit my brand new car in a parking lot and drove off. Hit and run. No security cameras either. Great. Dropped the car off at Kaizen and they were very clear how long it could take, how they would fix it, but more importantly, that they would take care of my car. I really appreciated that. Came to pick it up, and they did a great job. I cant even tell what happened to it.

We took our car in for rear end damage from a car accident and Kaizen was great to work with! They communicated and provided updates about time frame and repairs! We just picked up our car and it looks brand new! They did an amazing job in a timely manner! Great work Kaizen!

Never really updated me during the repair as I asked. Ignored my calls. Spent more time asking and treating me as if I was some gang member from the streets because I am from Chicag. Wrong body trim color put on car. Front clip, quarter panel, and front bumper doesn't fit correctly. Gave me back the vehicle without head lights working and connected and it wasn't buffed correctly so paint looked faded see pictures. I finally got them to fix all other issues after 4 months and let the bumper not fitting right go, so I could move on. I wouldn't use this service again and what's broken and not fixed I'm paying another garage to fix. It wasn't hard to do the job right the first time and my insurance set me up with them. Has me questing their motives. Did they make me satisfied after the fix? S

The work is quality work, but the dishonesty is unacceptable. They did beautiful repair work on my Lexus, but when I picked it up they told me my battery had failed while it was in their care, so they had replaced it. I was annoyed because first, I could have gotten a partial refund for the old battery that failed prematurely. Second, they put in a 7-year Lexus brand battery at twice the price of what I would have bought, since I'm planning to trade in this car in a couple of years. Oh, and the battery wasn't covered by insurance. But the real problem came a couple of months later when, leaving work, my car wouldn't start. I got a jump. I kept having problems with the battery being drained. Since it was a new battery, I figured there had to be something wrong with my electrical system. My

Excellent vehicle body repairs and safety calibrations. Customer service is outstanding which is so important to me!